DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 4,689 Reviews

4 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 4,689 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have ever dealt with! Can’t find my house and uses that as an excuse not to drop off my package. Not a call or anything, and the customer service is atrocious! It’s a team of incompetent people.”

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Posted 9 hours ago

“I'm sat on my balcony waiting a delivery from DPD,they delivered to the Travelodge next door but didn't even come near my gate but sent me a message saying I wasn't in and had to collect my parcel from the local store tomorrow,I was 2 yards away from their van!!😡”

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Posted 10 hours ago

“Never get to your address, uploading photos with different locations stating they couldn't reach out to you. Customer service don't know either what to do, drivers don't give a penny. I do understand everyone wants to go home as soon as possible. Just miss all the customers and let's enjoy a coffee.”

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Posted 11 hours ago

“Stole my package and had the audacity to lie and say that they lost it. Dpd is the worst thing in the world”

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Posted 1 day ago

“Shocking and dishonest ! I am waiting in for a parcel and I have just received an email to say Sorry I was not in and they will reschedule along with a photo of a random house. I have tried to speak with someone obviously to no avail. They need to learn to tell the truth and say Sorry we can’t deliver the driver can not be bothered so thought he would just lie about it ! Don’t worry about me sitting indoors waiting for the parcel Well done DPD I am sure you are proud of the dishonesty and service you provide !”

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Posted 1 day ago

“If I could give 0 Stars I would. You can't speak to a person at their customer service centre,and the messaging methods using the app and What's app etc do not work. You only get a very short notice of your delivery which is almost impossible to re-arrange, making it very difficult to ensure that you will be in a position to receive your delivery. The courier makes no effort to try and deliver to a neighbour and just returns the parcel to their depot. You then arrange for the item to delivered to a Pick Up Point. You receive an email to confirm it will be delivered to the Pick Up Point and confirm this with an automated response from their Customer Service Centre. You then check the parcel tracker using the DPD app only to find that the parcel has been returned to the sender without any further explanation. DPD as a group you are a very unprofessional. I am unable to call you an organisation as that would suggest that you are well organised which you clearly are not, and need to up your game in all aspects.”

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Posted 1 day ago

“Dpd van driver from penwortham residential park,preston, using his dpd vehicle to stalk and harrass women. Vehicle used registration YE21DVP. BEWARE”

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Posted 2 days ago

“I see it's already a DPD tradition saying they attempted delivering the parcel, or better said, the faked the attempt then making you pick it up from a station. A 12 kg in my case, missing the point of the delivery... Why would I even order online?”

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Posted 2 days ago

“Twice said they tried to deliver. I was in. When I looked at the photo I realised it was the wrong door. Impossible to contact. Delivery already cost more than the item I bought. It has now been returned to sender. They are the worst.”

Helpful Report

Posted 2 days ago

“This review is in relation to parcel 15501866911576. I am being forced to leave a review as it is IMPOSSIBLE to talk to a human at DPD. I will also be making a formal complaint. I was expecting a parcel to be delivered to me on Wednesday 8th May. On Tuesday 7th May I received an email from DPD informing me that DPD had recived my parcel and was putting it out for delivery. At 07.31 on Wednesday 8th May I received an email from DPD saying that my parcel was scheduled for delivery between 08.45 and 09.45 that morning. No problem as 4 people were either in the house or due to be in the house at that time. At 08.05 my brother was standing in the front garden of the house, painting the side gates. He's over 6foot tall and had the radio on. It should have been clear to a blind, deaf, drunken moron that there was someone at the property who could take delivery of my parcel. Apparently, the DPD courier didn't see him or hear the radio; DPD - please note that if your driver is that blind, deaf, drunk or stupid he probably shouldn't be driving a van on the public highway. At 08.54, I received another email from DPD, telling me that Steven would deliver my parcel between 12.56 and 13.56 on 8th May. I then got another email from DPD at 09.21 on 8th May saying that their driver had "missed me" and that my parcel would not be delivered on Thursday 9th May. Sorry, but how do you "miss" a delivery when there are 4 people in the house, the side gates are open, people are working and the radio is on? I have spent time trying to contact DPD to complain; a complete waste of time. The only phone number that is answered automatically recognises your phone number and just tells you that your parcel will be delivered. DPD offers shockingly bad service. Don't use them. I would give them 0 stars if that was possible.”

Helpful Report

Posted 2 days ago

“I would give 0 stars if that were an option. They said I wasn't home the first day, which is ridiculous as I work from home and am always here. The second, rescheduled day, they gave a 2-6pm window, and around 7pm I called and was told that they reported the delivery was complete, which was also obviously false as I would know if I had recieved a refrigerator. Still not resolved, worst company ever!”

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Posted 3 days ago

“Lost my parcel, refused to give me compensation”

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Posted 3 days ago

“Customer service is very bad”

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Posted 3 days ago

“Driver ordered for collection but went to wrong address therefore collection didn't happen. Deliveries - driver went to wrong address and delivered there I presume. No way of contacting company except via international helpline and they cannot understand me or if they manage to, there is nothing they say they can do. Just a company out to make profit at the expense of its workers and customers. Avoid if you want a stress free transaction.”

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Posted 3 days ago

“Driver did not even attempt to deliver parcel despite clear directions as to where to deliver it. 0/10”

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Posted 5 days ago

“The most incompetent delivery company on the planet, and I thought the bar was already low. I watched the tracking info for my delivery due yesterday (4th May 2024) for camera equipment worth over £1500. I saw the van drive past my home, onto the estate where I live. I was the next delivery. A few minutes later, I saw the van drive away. Puzzled, I checked tracking again...nothing. Five minutes later, I saw a message to say the parcel had been delivered and a photo of the bottom half of a front door, someone's feet and, presumably, my parcel. Not my feet or front door. So, not only had someone with a completely different name to mine (the one on the actual parcel!), but it was delivered to a different address with a different postcode. How??? How is that even possible? I visited the DPD website, anxious to contact them. The tracking page just kept looping around the 'congratulations, your parcel has been delivered', with no option to notify them that it really hadn't! So, I tried their WhatsApp link...nope, the link was broken. I then found the number elsewhere and sent a WhatsApp message. No human, just an automated system telling me how sorry they were. Then I rang their CS number. Spoke to a lady in India who took the details and put me on hold.... In the meantime, my front doorbell rang...a gentleman stood there with my parcel. He explained it had been delivered to his address and the same thing happened with someone ele's parcel last week. Thank goodness for honest people!! What a truly awesome thing to do. So, in a nutshell, a random stranger got my parcel and managed to deliver it to me when DPD, supposedly the experts in parcel deliveries, failed not only to check the name, but also the street and postcode. Did the driver just pick a random house?? So, moral of the story is...DPD are bloody hopeless and I'd never deal with them again given the choice!! Buyer beware.”

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Posted 5 days ago

“Like many others. Driver did not stop took photo of house and said couldn't deliver. There were 4 of us in the house! Rang Tesco and DPD couldn't be less interested.”

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Posted 6 days ago

“I would like to have contacted DPD about an issue that I had with collection of a parcel, but their rather unimpressive website doesn't seem to allow any way to do so.”

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Posted 1 week ago

“Absolutely the worst delivery company in the world, never once have they delivered first time and I have lots of deliveries. Just get a message sorry we missed you and have taken the day off work waiting watching their waste of time app to see where their incompetent drivers are, what a waste of time. I used to think other companies were bad but these make Hermes now Evri look like the rolls Royce.”

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Posted 1 week ago

“The driver didn't deliver to me. But said he did and was given the wrong pin needed on my parcel. I've tried to contact them only to get recordings. They did attempt a second delivery just returned to sender. This isn't the first time this has happened.. all information was in my delivery details including my phone number. This is the worst company I've ever had to expect delivery from and wouldn't recommend them to anyone”

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Posted 1 week ago

DPD is rated 1.2 based on 4,689 reviews