If I could give 0 Stars I would. You can't speak to a person at their customer service centre,and the messaging methods using the app and What's app etc do not work. You only get a very short notice of your delivery which is almost impossible to re-arrange, making it very difficult to ensure that you will be in a position to receive your delivery. The courier makes no effort to try and deliver to a neighbour and just returns the parcel to their depot. You then arrange for the item to delivered to a Pick Up Point. You receive an email to confirm it will be delivered to the Pick Up Point and confirm this with an automated response from their Customer Service Centre. You then check the parcel tracker using the DPD app only to find that the parcel has been returned to the sender without any further explanation. DPD as a group you are a very unprofessional. I am unable to call you an organisation as that would suggest that you are well organised which you clearly are not, and need to up your game in all aspects.