DoorDash Reviews

1.3 Rating 21,130 Reviews
7 %
of reviewers recommend DoorDash
1.3
Based on 21,130 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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DoorDash 1 star review on 6th May 2024
Elizabeth
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jacqueline Santiago
1871
Anonymous
Anonymous  // 01/01/2019
Too many foreigners that don’t understand American policies poor service & support is the same they need to stop hiring just anybody
Helpful Report
Posted 12 hours ago
Food arrives cold (and it only traveled 7 miles) and the majority of the time the person delivering cannot ot won't read the instructions on where to place the food.
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Posted 13 hours ago
Very quick and friendly service
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Posted 15 hours ago
DOORDASH. Had both good/bad experiences. BUT one thing that was super annoying - is FILTERING of feedback! When I left a Positive review it was approved. Negative feedback NOT approved ?
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Posted 17 hours ago
Don't don't don't don't ever ever use doordash!!! they will rip you off!!! I promise you this!!! just tonight Wingstop delivery was canceled by doordash a few minutes before my order was to be delivered I called Wingstop to find out why and was told that the door Dasher cancel the order and took off with the food!!!
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Posted 21 hours ago
A $27 dollar order, plus $5 tip showed up as$96!!!
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Posted 22 hours ago
Never order from Door Dash, they will deliver your food to the wrong address and take your money. I had my food delivered to the wrong building in my community, the apartment number was right but in the wrong building. I called them to fix the issue and they simply do not care. They said to order again and they will issue a refund to my account, which they never did.
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Posted 1 day ago
We ordered using Door Dash, our address was correct. We're sent the message our order from Bill Millers was delivered, but it was delivered at Moonstone instead of the right address which is Rhinestone. This was the.last proverbial straw. Will not use this company anymore.
Helpful Report
Posted 1 day ago
This is the 2nd time in 3 days they have screwed up my order. Sunday I placed an order for a pizza. After the order was placed it did "I had to pick up the order." Called and complained gave me a credit. Today I use them to order lunch at noon. The app said my order would arrive by 12:38. I saw the driver go past my work. They send me a text saying they are here. I replied no your not, I'm standing outside. I called customer service, after being in hold from a man I could barely understand for 30 minutes, he told me he would call me back, 15 minutes later he calls me back saying the driver couldn't find my order so they canceled it...WTF... THIS IS THE LAST TIME I WILL EVER USE THEM.
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Posted 1 day ago
If you are giving an 11 to 20 minute window before the order is placed, how do I end up after the order now going to take up to 40 minutes. So far that is. How hard is to not make us feel like we are being bait and switched with a false shorter time before and then double the time after the order.. I wouldn't have ordered if it was accurately communicated that it is going to take that long and usually show up cold on top of that. I have tried calling into support the last time it happened and I was basically told oh well for you they are working on it so we cant cancel the order.
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Posted 1 day ago
worst company ever, customer service is non exsistant. Food never delivered.
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Posted 1 day ago
It’s a stupid business they don’t care about there customers they really need to do background checks because our pizza was stolen last week
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Posted 1 day ago
Had problems with my order from the get-go! Kept waiting for my order finally looked outside and saw my Dasher’s car and had to flag them down even though my very bright front porch lights were on. Tried to call customer service got no help from them whatsoever! May not ever use them again.!!
Helpful Report
Posted 1 day ago
Extremely rude dasher Cheyenne in utica NY who screamed at me when I complained to her my food was cold after waiting 22 minutes for delivery that should gave taken no more than 8 minutes. Of course she went on another delivery b4 me, apparently did not use a heat retaining bag to keep food hot. My bag was all ripped open, contents were scattered all over bag & food inside was cold, completely cold. Dasher Cheyenne screamed at me to next time use direct to me ( an additional charge of 2.99) I already paid for membership, I'm not paying more. I told Cheyenne that I did not appreciate her yelling at me & I yelled back that I would report this issue to door dash support. Well guess what while I was reporting her, she apparently reported me (seriously) and they closed my account immediately without investigation or inquiry!! Mind you i am disabled, food delivery is mainly how i eat. I spend hundreds of dollars every month on door dash & this is how they treat a long time customer with no prior issues!!!!!! Obviously I'm very upset and will look for other food delivery options. I think the way this was handled was completely inappropriate & I certainly hope that this dasher is reprimanded because I can assure you I will not be the last to complain about her poor attitude.
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Posted 1 day ago
Did not receive my entire order however was charged. It’s a hassle to try and get your money back. I guess it is too difficult to check to see if everything has been delivered in two item order.
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Posted 1 day ago
My order Saturday had a delivery fee, service fee and a tip. I’m okay with the delivery fee but not the service fee or the tip which I did not approve. I will never use Door Dash again. Rip offs!!!
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Posted 1 day ago
I have ordered thousands of dollars on DoorDash 63% of the time the driver doesn’t have a drivers license I’m done, I’m not driving to the front gate anymore Too many other choices
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Posted 2 days ago
The absolute worst company ever. Be very careful if you don’t have a membership with them because you will end up paying a $96 annual fee. The charge came out of nowhere and I did NOT sign up for it. I thought I had the three month subscription. They do NOT make it clear enough for people to see. I disputed this charge with my bank but DoorDash reversed it. I called them and was told they would refund the $96 and that it would be 5-7 business days. After 5 days I called back and asked for an update and the lady said it was never processed. Proceeded to ask for the last 4 numbers of my card and expiration date and said she would process it….. Called AGAIN yesterday and lo and behold it wasn’t processed but said he would process it now and someone would be in contact with my today. I didn’t hear anything so I called them only for them to tell me they aren’t giving me a refund and that my subscription is good for an ENTIRE year. Wtf DoorDash. I canceled something I didn’t even mean to sign up for and it hasn’t even been a month and you had 3 EMPLOYEES tell me they would issue me a refund. This is the absolute WORST company who will scam you and then hang up on you. Steer clear of this joke of a “Service” company.
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Posted 2 days ago
I ordered a bottle of champagne to be delivered to my daughter and son-in-law. Not only did they not deliver the bottle of champagne, they charged me for ordering an undeliverable item. Not only did they charge me for an undeliverable item, they charged me for a delivery fee, a service fee and a driver tip. When I complained, they indicated they had reviewed my case and decided that I was not eligible for a refund. There is something very wrong with this picture.
DoorDash 1 star review on 6th May 2024
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Posted 2 days ago
I ordered groceries from Jewel. 2 48 ounce coffees, 2 half gallon milks, oreo cookies, and cotton candy grapes. The Dasher kept 1 coffee, 1 milk and gave me the wrong grapes. Customer service gave me a $2 credit. Then I ordered the cotton candy grapes from Aldi. The Dasher gave me expired and rotten grapes. These Dashers doing a trashy job on purpose because they don't get a huge 25% or more tip?
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Posted 2 days ago
DoorDash is rated 1.3 based on 21,130 reviews