DoggoRamps Inc. Reviews

Name: DoggoRamps Inc.
Address: 15 Rue De La Grande-Corniche, Cantley, Quebec
Rating: 4.94

4.9 Rating 508 Reviews

99 %

of reviewers recommend DoggoRamps Inc.

Company Reviews

Metrics

4.9

Based on 508 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat

DoggoRamps Inc. 5 star review on 14th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for a dog ramp on April 26, 2026 (Order #53308) after my dog sustained a leg injury on top of her existing epilepsy. Because she had already fallen off the dog stairs we were using, I immediately contacted your online customer service team to request expedited delivery and offered to pay for it. Unfortunately, I was frustrated that there was no way to speak with someone directly, but I trusted that the online team would be compassionate and helpful. Instead, I was told that expedited shipping was not possible. When I replied to explain the urgency of the situation, I received no response. During this stressful time, I inadvertently entered one incorrect digit in the delivery address. FedEx notified me that the package could not be delivered. I reached out to both FedEx and your company. FedEx was helpful; your customer service team was dismissive. I was told—quite pointedly—that the error was mine (which I had already acknowledged), and the tone of the message, including the screenshot sent back to me, felt unnecessarily harsh. I cannot express how upsetting that interaction was during an already emotional time. This response by your team brought me to tears as I felt I had let my ill dog down. Ultimately, FedEx contacted me directly and resolved the issue, for which I am grateful. Since then, I have received at least five emails asking me to review the product. The ramp itself is excellent, and we love it. However, these repeated requests left me conflicted because while the product is wonderful, the customer service experience was extremely disappointing. My hope in providing this feedback is that your company invests in training/retraining/supplemental training for your customer service team in compassion, communication, and awareness. In a busy business the process can become more important than the families who need your product. Families who need a dog ramp are often dealing with injury, aging, or medical issues—dogs are family members, and empathy matters. A simple shift in tone and understanding would have made a world of difference. I would also suggest a dedicated line for urgent request/matters. I would also appreciate confirmation that this feedback will be shared with your customer service leadership.”

Helpful Report

Posted 1 day ago

DoggoRamps Inc. is rated 4.9 based on 508 reviews