“When there are no problems with an order it's easy to give a five star review, but does it mean anything? What I want to know how a company does when something doesn't go quite right. So here goes:
I ordered some new cycling kit, but there was a minor manufacturing fault with one of the items. My email to FLAB, with photos of the problem attached, was replied to very rapidly with an apology, an explanation and a suggested solution. That solution was acceptable to me so, after a follow up email from FLAB to check some details, a replacement item was with me within a couple of days.
In short, there was a problem, FLAB sorted it faultlessly. That then gave me the confidence to buy some of the more expensive items on the website - which I am also very happy with.”
“I’ve bought a few products from FLATB, a couple of padded pants and thermal base layer & jacket.
There absolutely great! I’m still fairly new to cycling but these products make it enjoyable :)”
“I'm an older, fat lass at the back, and was despairing about finding any padded cycling gear - having tried on a pair of cycling shorts allegedly in my size but which were at least 1-2 sizes smaller than any of my street clothes in that size. Then I found your lovely website and am now the delighted owner of a comfortable, well fitting, pair of padded thermal leggings. To quote Arnie "I'll be back".”
