“Bought a Powered by Pie t-shirt which feels really comfy. I’ve been wearing it under fleeces during this cold weather but really looking forward to warm weather rides when it. ,’ll be just shorts and the T. A great fun product - it’s the one I want, fatty 😂”
“The shirt I bought was fine. The service was awful. I have spent a lot of money over the last few years with FLAB and never had a problem but you can only judge customer service by what they do when things go wrong. I ordered 52 shirt and, somehow, a 36 arrived. Not only did I have to pay my own postage to return it but also they want 14 days after they receive the return to send you the right one. Add to that, the previous jersey I bought from FLAB literally fell apart and I had to get the local sewing shop to restitch it, I am done with FLAB”
Hi Neil
I'm really sorry that our customer service hasn’t met your expectations this time. I took a quick look at your original order confirmation, and it seems like the size selected was 36 instead of 52—these things happen!
I also completely understand that waiting for a return to process can be frustrating. While our returns typically take up to 14 days, we do our best to handle them as quickly as possible.
As for the jersey issue, this is the first we've heard about it, but we always strive to find a fair and customer-friendly solution for any genuine quality concerns. If you’d like to share more details, we'd be happy to look into it for you.
“Products did not fit had to pay for the returns and then had to wait ages for a refund and they took some money off me for the original postage. What a way to treat a new customer, will not be using you again!”
We know that finding the perfect fit for cycle wear can be tricky! That’s why our friendly Sizing Gurus in customer service are always happy to help with recommendations, making sure you get the right size the first time. 😊
As for shipping and returns, our RRP doesn’t include free postage—offering it would mean raising our prices, and we want to keep things as fair as possible for all our customers. I’m really sorry if this has been a disappointment, and we truly appreciate your understanding.
If there’s anything else we can do to help, just let us know! 🚴♂️✨
