“Fantastic kit, so comfortable for less athletic shapes, great designs in good quality fabrics and well manufactured. I’d never go back to buying ‘other suppliers’ cycling clothes given the choice!
Goods always arrive promptly. I’ve never needed to use the returns service but it looks easy enough”
“I am really pleased with everything I have bought from the Fatties.
It gives me great pleasure to buy from such a British and European endeavour and particularly with deep roots in Northern England. That said, if the gear wasn't high quality I wouldn't go near it. I am here because it is good.
Proud to wear you.”
“Sent wrong goods. Have had a string of emails dictating it’s very important I do this and I must do that…take photos of the goods, the bar code etc. How about believe the customer you have made a mistake. FLatB, it’s very important you send customers the goods they order and minimise the inconvenience to them when YOU make a mistake E.g. organise for the goods to be collected when the courier delivers the correct goods. Not impressed with the service at all. For such expensive goods this is not an experience I wish to repeat.”
Hello,
Mistakes can happen from time to time! We are very sorry that you received the wrong item - unfortunately your item didn't have the correct barcode and we just needed to verify this so that we could pass the message along to our warehouse so it wasn't sent out to someone else.
We have offered to pay for the return postage and replace the item - I'm afraid courier services aren't something we offer in cases like this so sorry about that. As mentioned earlier, if you let us know you're sending the item back, we'll get the correct one in the post straight away.
“I am delighted with the purple gilet , well made and a great fit being a curvy lady ! Nice and long as well and rolls up into a back pocket. All servicecincluding returns was excellent , will be ordering more gear !”
“Great service ordered a54/58size mtb shirt far to large even though I'm a big unit ,got replacements few weeks later fit perfect very happy customer would definitely recommend”
“Great service and very helpful, purchased 2 jerseys and neck snood. Good quality, very comfortable, being a plus size I went for the 50 in Jersey just for that loose feel. Would Highley recommend FLAB. 👌”
