“I am really pleased with everything I have bought from the Fatties.
It gives me great pleasure to buy from such a British and European endeavour and particularly with deep roots in Northern England. That said, if the gear wasn't high quality I wouldn't go near it. I am here because it is good.
Proud to wear you.”
“Sent wrong goods. Have had a string of emails dictating it’s very important I do this and I must do that…take photos of the goods, the bar code etc. How about believe the customer you have made a mistake. FLatB, it’s very important you send customers the goods they order and minimise the inconvenience to them when YOU make a mistake E.g. organise for the goods to be collected when the courier delivers the correct goods. Not impressed with the service at all. For such expensive goods this is not an experience I wish to repeat.”
Hello,
Mistakes can happen from time to time! We are very sorry that you received the wrong item - unfortunately your item didn't have the correct barcode and we just needed to verify this so that we could pass the message along to our warehouse so it wasn't sent out to someone else.
We have offered to pay for the return postage and replace the item - I'm afraid courier services aren't something we offer in cases like this so sorry about that. As mentioned earlier, if you let us know you're sending the item back, we'll get the correct one in the post straight away.
“I am delighted with the purple gilet , well made and a great fit being a curvy lady ! Nice and long as well and rolls up into a back pocket. All servicecincluding returns was excellent , will be ordering more gear !”
“Great service ordered a54/58size mtb shirt far to large even though I'm a big unit ,got replacements few weeks later fit perfect very happy customer would definitely recommend”
“Great service and very helpful, purchased 2 jerseys and neck snood. Good quality, very comfortable, being a plus size I went for the 50 in Jersey just for that loose feel. Would Highley recommend FLAB. 👌”
“Great fit! I am so grateful for FLAB's commitment to outfitting those of us who have more curves. Nicely fitting and stylish clothing has made cycling even more enjoyable. Thank you!”
“Cracking job again by FLAB. I'm 6'6 17 stone. ordered a size 46 in the red racer short-sleeved jersey. The sizing remains the same, unlike some brands that have lost sight of what XXL actually is. Nice and bright so hopefully, I'll stick out whilst on the road. Way too much black kit out there in my opinion. great service and kit. Keep it up”
“Kit arrived on time, fitted as advertised and was great on a recent ride around Normandy (200 miles). Not the cheapest kit out there, but you most definitely get what you pay for.”
