“Yeah, sorry it was only a good report, that was due to cap size and it only being a 58cm max very tight on my big fat head, I managed to get a Rock Bros at 61cm which is ok but if yo do get any 62cm caps I would love to buy one.
Regards
Steve Dewsnap”
I am sorry that you were upset by our customer service and found my reply to your email condescending and un-empathetic. You accused us of trying to con people in your email which is unfair. As I said to you already, we are absolutely not in the habit of trying to con people and are unable to offer the new customer 10% discount off items which are already discounted as this is not viable for us. This policy is stated throughout our website and on the sign up pages for the discount code.
“Product was just as described, probably better than we expected, a good fit and nice quality. Service was also perfect. This won't be the last FLAB we'll purchase. Thanks for making products for the cyclist who loves riding but who will never be an 'athlete'. Now we can wear great kit that actually fits and helps make a day turning pedals all about the sights, sounds, challenge and experiences, just like the 'athletes'.”
“I think they're great! The website is easy to navigate. The response time to email & the shipping are very good considering they are in the UK. I measured before ordering and both items I purchased fit perfectly.”
“Great products for the larger cyclist that actually have been designed for them and not just an upscaled version of smaller cycling tops, my other half loves it”
“Fast delivery. Bought a under helmet, thermal skull cap for my husband. He loves it. Better than wearing a thicker woolly hat under his bike helmet.
Thanks”
“Excellent fit, but I am disappointed that I now buy size 52" jackets.
As I am a softie Southerner I haventvtried the jacket out on the bike.
Ah well, Summer will soon be here.”
“It was to small which was disappointing I I had ordered the correct size for me,and I was not impressed by having to pay postage to get it and send it back.”
