Login
Start Free Trial Are you a business?? Click Here

CustomFam Reviews

4.4 Rating 31 Reviews
81 %
of reviewers recommend CustomFam
Read CustomFam Reviews
Visit Website

Phone:

(815) 524-1397

Location:

1178, 701 Tillery Street Unit 12,
Austin
Texas
78702

It was everything I hoped for and absolutely beautiful! I'm hoping to order a couple more and perhaps there is a discount for multiple purchases?
Helpful Report
Posted 6 hours ago
Very well constructed!
Helpful Report
Posted 2 days ago
While I liked the concept, the wood was warped and even discolored in spots. It was a gift to my parents, and when I gave it to them, the edge had already come apart, meaning they would have to glue it on. My husband also had to really hammer in the box for the trees because the pieces wouldn’t fit together. It’s disappointing given the price and the great idea of it.
Helpful Report
Posted 3 days ago
I ordered 3 ornaments on 11/8. As of today, 12/5, I still have not received one of the ornaments. Perhaps when my order is complete, I’ll be able to leave a review.
Helpful Report
Posted 6 days ago
Sweatshirt is awesome, exactly what I wanted
Helpful Report
Posted 6 days ago
Excellent! The ornament is a perfect memory from a great night!
Helpful Report
Posted 6 days ago
professional and solved the problem
Helpful Report
Posted 1 week ago
Still haven't gotten it
Helpful Report
Posted 1 week ago
High quality, made for a great gift.
Helpful Report
Posted 1 week ago
We haven’t received it yet
Helpful Report
Posted 1 week ago
Ordered 2 Taylor Swift ornaments. One was great. The other one was printed so lightly you could hardly read the info on it. Contacted the company and sent pictures. They responded but never did anything. .a Kept saying they would contact me later but never did. So I want be ordering from them again.
Helpful Report
Posted 1 week ago
I ordered two custom photo wind chimes from this company for the first time. They arrived in reasonable shipping time and I am very pleased. Has a photo of my dog attached as part of the wind chime in his memory.
Helpful Report
Posted 2 weeks ago
A very beautiful ornament and memory of the Taylor Swift concert for my granddaughter.
Helpful Report
Posted 2 weeks ago
Very nice wood Nat’l Park Map! We enjoy it very much and have it hanging on the family room wall.
Helpful Report
Posted 2 weeks ago
Great quality product and quick delivery! Thank you so much!
Helpful Report
Posted 2 weeks ago
Product looked exactly as it did in the pictures and came earlier than initial expected!
Helpful Report
Posted 2 weeks ago
If I could give zero stars, I would. I ordered 3 weeks ago, and still have not received. On contacting customer support both via email and Facebook, all I hear is that the shipping partners are busy, and that is causing the delay. As far as I can see, the only thing that has happened with my order is a shipping label. Now I get asked to write a review, with literally nothing to review except poor customer service, and no actual answers to where my product is.
Helpful Report
Posted 2 weeks ago
I am giving this rating because the item I ordered was incorrect. I will review it again if and when I receive a replacement that is correct.
Helpful Report
Posted 2 weeks ago
Characters were high quality and looked great but the glue was very thin. When picking the frame up two of the wooden frame pieces feel off right out of the wrapping so I had to glue them back myself.
Helpful Report
Posted 3 weeks ago
They were absolutely amazing, I was extremely happy with the way they came out. I am definitely buying from this company again.
Helpful Report
Posted 3 weeks ago
CustomFam is rated 4.4 based on 31 reviews