Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,199 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely lady called Jennifer was really helpful and sorted out holiday out so it was just what we wanted. Really pleased with the help she gave us.”

Helpful Report

Posted 6 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Spoke with Sally on Cruise118 and found her to be very polite and professional, nothing was too much trouble and she was able to answer all queries I put to her. She certainly put my mind at rest and emailed me with confirmation details. It was a pleasure speaking with her. Thank you Sally.”

Helpful Report

Posted 6 months ago

Dear Kaye Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sally recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Spent a long time telling the consultant the ages and birth dates of our grandchildren and son. All dates put on wrong for them. Not told there were no cabins for three people on board the Ventura for our trip in August until after given the quote and so cost me another almost £2,000 to get a another cabin (inside) for solo use. Another Consultant tried to amend the booking but then invoice sent again with wrong details on. Exasperated.”

Helpful Report

Posted 6 months ago

Dear Guest Thank you for taking the time to share your feedback. The initial quotation provided was for two cabins, with both cabins priced the same. This indicates that the pricing was not based on three guests sharing one cabin. Unfortunately, Ventura has a very limited number of three berth cabins, and for a peak August sailing, none were available at the time of enquiry. Once this was identified, your concierge explained the situation and confirmed that the only available option was to book an additional cabin. We sincerely apologise for the errors with the dates of birth on the documentation. These have now been fully corrected, and we appreciate how frustrating it can be to have to review amended invoices. Thank you again for your feedback, which has been shared internally. We’re sorry that on this occasion your experience was not as smooth as we would have liked. Kind Regards Customer Relations

Posted 6 months ago

“Spoke with andrea and was super impressed how quick and efficient she managed our booking. Will definitely be using cruise 118 again if all there staff are as good 👍 thanks andrea”

Helpful Report

Posted 6 months ago

Dear Guest Thank you for your review, We are very happy to hear that Andrea impressed you with how quick and efficient she was when managing your booking. Your kind comments will be shared with her and the wider team. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“I,'ve lost count of how many times we,'ve booked with 118,always through the delightful and ultra- efficient Lexi.Nothing too much trouble and always good advice.Prices always good.Only ever had one problem and that was the fault of Singapore Airlines and not 118.Would recommend this company highly”

Helpful Report

Posted 6 months ago

Dear Graham A, Thank you for your wonderful review and continued loyalty. We are delighted to hear that Lexi has consistently provided such efficient, helpful service and valuable advice over the years. It is also appreciated that you recognised the one issue experienced was outside of our control. Thank you for your recommendation, we truly value your support and look forward to assisting you again. Kind Regards Customer Relations.

Posted 6 months ago

“Helpful Staff, they booked our cruise when the on line booking failed at the end. Very good on line price, so far good communication.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your positive feedback. We are pleased to hear that our team was able to assist when the online booking didn’t complete and that you found our pricing competitive. It is also great to know communication has been good so far. We really appreciate you taking the time to share your experience. Many thanks once again. Kind Regards Customer Relations.

Posted 6 months ago

“Really easy and straight forward. I didn't have any problems and found the best deal around. Good communication from the start”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your great feedback and 5* Rating! We are pleased to hear that you found the booking process easy and straightforward, with good communication from the very start. It is also wonderful to know you found the best deal with us. We really appreciate you taking the time to share your experience. Thank you once again. Kind Regards Customer Relations.

Posted 6 months ago

“Dealing with Dan at six star cruising is delightful. My first experience was last year - he listens and helps with every aspect of what is needed by the individual. Personally, I do my own 'homework' on pricing so that I have some idea of what I should be paying so that when Six Star quoted I knew it was competitive. I requested all my final paperwork in written form not just by e-mail as we are 'senior citizens'. We did experience problems with transfers in Mumbai and this is being handled by the relevant department at Six Star.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you very much for taking the time to leave such a detailed and thoughtful review. We are delighted to hear that Dan has consistently provided a friendly, attentive, and personalised service, and that you found our pricing competitive and the support tailored to your individual needs. We also appreciate you highlighting that the transfer issue experienced is being handled by the relevant department. Your feedback is truly valued, and we look forward to assisting you again in the future. Thank you once again. Kind Regards Customer Relations

Posted 6 months ago

“The staff at Cruise118 are friendly, informative and patient. They make you feel that nothing is too much trouble to ensure your Cruise is truly enjoyable.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your lovely feedback. We are delighted to hear that our team was friendly, informative, and patient, and that you felt well supported throughout your experience. Ensuring our customers feel confident and cared for is very important to us, and we truly appreciate you taking the time to share your comments. Many thanks once again! Kind Regards Customer Relations.

Posted 6 months ago

“I had a pleasant conversation with the teams who booked the Celebrity beyond cruise for my upcoming holiday. The booking process was smooth, and all my questions were answered. Katja and Bethany, the customer service representatives, were knowledgeable and went above and beyond to meet my expectations. R”

Helpful Report

Posted 6 months ago

Dear Rosi, Thank you for taking the time to leave us a 5* rating and such a lovely review! We are delighted to hear that your booking experience was smooth and that all of your questions were answered. Katja and Bethany will be pleased to know their knowledge and dedication helped meet your expectations. We really appreciate your feedback and hope you have a wonderful upcoming cruise. Thank you once again. Kind Regards Customer Relations

Posted 6 months ago

“Always FIRST CLASS service.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your fantastic feedback. We are delighted to hear that you consistently receive first‑class service and really appreciate you taking the time to share your experience. Thank you once again. Kind Regards Customer Relations

Posted 6 months ago

“As always, infinite patience in looking at alternatives. Easy to deal with, friendly and helpful”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your lovely feedback. We are delighted to hear that our team showed such patience while exploring alternatives and that you found the service friendly, helpful, and easy to deal with. We really appreciate you taking the time to share your experience and look forward to assisting you again. Kind Regards Customer Relations.

Posted 6 months ago

“Excellent customer service from Sian”

Helpful Report

Posted 6 months ago

Dear Jayne Lloyd, Thank you for your kind feedback. We are delighted to hear you received excellent customer service from Sian, and I’ll be sure to pass your comments on to her. We really appreciate you taking the time to share your experience. Thank you once again. Kind Regards Customer Relations.

Posted 6 months ago

“Excellent service throughout. Everything fully explained and gave us a great deal. Thank you Sian”

Helpful Report

Posted 6 months ago

Dear Tahnee Chance, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you received excellent service and that everything was clearly explained for you. Rest assured we will be sure to pass your kind comments on to Sian, who will be thrilled. We really appreciate your feedback and hope to assist you again in the future. Kind Regards Customer Relations

Posted 6 months ago

“I’m not very good with tech knowledge but I found booking on line very easy would definitely recommend you to other people”

Helpful Report

Posted 6 months ago

Dear Christine Stone, Thank you for your lovely review! We are delighted to hear that you found our online booking process easy, especially if technology isn’t usually your thing. It is great to know everything went smoothly for you, and we really appreciate your recommendation. Thank you once again and thank you for choosing to sail with Cruise118! Kind Regards Customer Relations.

Posted 6 months ago

“Scarlett was very helpful in booking our cruise. The headline price was similar to other online agents but Cruise 118 were offering a further online discount which made it very competitive. However, this was not working properly. Fortunately Scarlett was able to resolve this to our satisfaction.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your lovely review! We are really pleased to hear that Scarlett was able to assist you and resolve the discount issue to your satisfaction. While we are sorry for the initial inconvenience, it is great to know our team was able to step in and make sure you still received a competitive price. Rest assured We will be sure to pass on your kind feedback to Scarlett. Thank you once again and thank you for choosing to sail with Cruise118! Kind Regards Customer Relations.

Posted 6 months ago

“Such great customer service with Stevie. Really patient too whilst booking a 50th birthday cruise for 7 ladies . Thank you x”

Helpful Report

Posted 6 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stevie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“An extremely easy procedure to book online with a very competitive price. I would highly recommend using cruise 118”

Helpful Report

Posted 6 months ago

Dear Jonathan, Thank you for your fantastic review! We are delighted to hear you found the booking process easy and the price competitive. Your recommendation really means a lot to us. If we can help with anything else before you travel, please do get in touch. We hope you have an amazing cruise! Kind Regards Customer Relations.

Posted 6 months ago

“All seemed straight forward. Had a couple of questions but all fine now.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your review! We are really pleased to hear everything was straightforward and that we were able to answer your questions along the way. If there is anything else we can help with in the future, please do not hesitate to get in touch. We hope you have a fantastic cruise! Thank you once again. Kind Regards Customer Relations.

Posted 6 months ago

“This is our third time booking with cruise118 because of the service we have previously received. Hannah is amazing and provides lots of support and choice with valuable advice that you just don't get off an Internet site. Thanks for the great service.”

Helpful Report

Posted 6 months ago

Dear Paul, Thank you for your fantastic feedback! We are delighted to hear that this is your third time booking with Cruise 118 and that the service you have received continues to bring you back. It is especially lovely to read your comments about Hannah, she will be thrilled to know that her support, advice, and personal approach made such a positive difference to your experience. Providing expert guidance that goes beyond what you would find on an internet site is exactly what we strive for, so your comments mean a great deal to us. Thank you again for your loyalty and kind words, we look forward to assisting you many more times in the future. Kind Regards Customer Relations.

Posted 6 months ago

Cruise118 is rated 4.8 based on 16,199 reviews