Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,228 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rachel was really helpful. Guided us through our cruise options and made the whole process easy and understandable. She did her best to get us the best value for money. Whole process was seamless and we ended up booking our next cruise on the call!”

Helpful Report

Posted 3 years ago

“Prices shown on screen are pure works of fantasy and fiction and simply do not exist. Anything with flights are from Down South so the North and Midlands are insignificant. Im pretty sure the Advertising Standards Agency (ASA) would be keen to see how the company can offer prices on screen that are nothing more than works of fiction”

Helpful Report

Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“First time booking a cruise, Dale & Katie were so friendly & extremely helpful with all of our requests nothing was a problem, great service, great price, no issues, all good, all booked up & ready to go”

Helpful Report

Posted 3 years ago

“Jennifer was very polite, friendly and chatty. She went out of her way to complete my booking with all the 'add-ons' I needed. I have used 118.com before and their service is always second to none.”

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Posted 3 years ago

“I can’t speak highly enough of Robyn. She went over and above my expectations. I was booking two cabins and I know I probably gave poor Robyn a headache dealing with me. I got what I wanted and now really looking forward to my Cruise. I will most definitely deal with cruise 118 In the future.”

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Posted 3 years ago

“First time booking a cruise Karoline was so friendly & extremely helpful with all of our requests nothing was a problem.”

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Posted 3 years ago

“Excellent service from Jennifer , got the cruise we wanted with the trimmings and at a great price, can't wait to get on-board”

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Posted 3 years ago

“Ken is a ten/ten Thank you fir everything”

Helpful Report

Posted 3 years ago

“Looks like I may need to cancel my cruise. Contacted 1/8 to be told not many staff can process refunds and could take up to 4 weeks, not acceptable in my opinion. I have booked many cruises with them in the past maybe no more after this.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We understand a concierge has contacted you today in regards to your cancellation and this is now being processed. Should you have any further queries, please don't hesitate to contact our customer relations team by emailing customer.relations@worldtravelholdings.co.uk.

Posted 3 years ago

“We spoke to Dale after having an email early in the day as we live abroad. Asked for a call back which we received promptly at 9 am. Dale was very efficient,answered all our queries and we are looking forward to our cruise in England. Hoping Ambassador lives up to our expectations.”

Helpful Report

Posted 3 years ago

“I had problems when on a holiday booked by cruise 118, they rectified them and payed compensation. The am trusting problems will not occur on my next holiday.”

Helpful Report

Posted 3 years ago

“Thanks to Robyn for being helpful, patient and friendly. With her assistance it was easy for me to decide to book my cruise with Cruise118.”

Helpful Report

Posted 3 years ago

“Your customer care 10 10 service So friendly made you feel at ease and so helpful. I will definitely be using your service again. Thank you Robyn 👏🏾👏🏾😀”

Helpful Report

Posted 3 years ago

“Daniel was a joy throughout the whole booking process. He was patient, pleasant, honest and very helpful at every step of the way. He also got me the best price out of three companies. I've used Cruise118 before - and Daniel reinforced the fact that I'll be very happy to use them - and recommend them - in future.”

Helpful Report

Posted 3 years ago

“I have just completed the booking formalities with Robyn Wild. Right from the start she was very polite, patient and very helpful. She never once put forward additional items of 'saleable items' before me. More than that, she was a very good listener and complied only with what I requested. She had a natural gift of making the prospective customer feel that he/she is free to choose without persuasion or coercion and in command. I am looking forward to my cruise in a few weeks time.”

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Posted 3 years ago

“Very helpful hope to book more cruises in the future”

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Posted 3 years ago

“Always great to book our holidays with you”

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Posted 3 years ago

“Robyn gave us an excellent level of service on the phone. She was very helpful,patient and was able to answer any questions we had. With her help we booked our cruise . Many thanks”

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Posted 3 years ago

“Robyn, thanks for getting this over the line, you were patient and helpful and took stupid qns (did I really ask you about the Tesco clubcard?!) in your stride. Most of all, you didn't try to pressure me, and I felt comfortable placing the order with you.”

Helpful Report

Posted 3 years ago

“Joanne, thank you so much you were polite, considerate and did exactly what we requested. Saved us a lot of money by refaring cruise, same cabin at considerably cheaper. What a star, a credit to the organisation.”

Helpful Report

Posted 3 years ago

Cruise118 is rated 4.8 based on 16,228 reviews