Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,195 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kym was absolutely amazing and I cannot recommend her knowledge and services enough. It was our first time booking a cruise, and she was there every step of the way and helped explain everything really clearly. Kym really went above and beyond and cannot thank her enough.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, We are very happy to hear that Kym made your first cruise booking such a positive experience. She truly takes pride in guiding clients every step of the way, so your kind words about her knowledge and support will mean so much to her. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Very good service from Shelley.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Great price but beware you cannot book anything directly with the Cruise company you are sailing with if you book through Cruise118. Every time you want to add something e.g. upgrade drinks package or book a transfer, you have to call Cruise118 which are only open until 5.30pm. Also, they hold your money until the very last day of the cruise company's deadline, therefore you cannot book dining or anything earlier than that as the cruise line has not received your money, even though you would have paid Cruise118 well in advance of this date. Very frustrating! I will definitely not be booking with them again, price is good but after booking it is a nightmare. In my opinion it is definitely not worth the little saving for the massive hassle.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Kirsty. We’re pleased to hear you found a great price, but we’re very sorry for the frustration you experienced after booking. We fully appreciate how important flexibility and ease of access are when managing your holiday plans. As your booking agent, we act as the intermediary with the cruise line, which means any amendments or added services must be arranged through us, though we understand this can feel restrictive at times. Similarly, payments are managed in line with the cruise line’s deadlines, which can occasionally impact when certain extras become available to book. That said, we regret the inconvenience this caused and appreciate your comments, which have been noted as part of our ongoing efforts to improve the customer experience. Kind regards, Customer Relations Team

Posted 4 months ago

“Estelle peachey, how lucky 118 are to have this wonderful girl on there team .. she went beyond her duties to make my change over from one cruise to another trouble free look after her !! I have been in business in my younger life and believe me you don’t find people like Estelle very often x”

Helpful Report

Posted 4 months ago

Dear Deborah Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Estelle recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Easy to follow website, gave me all of the information I was looking for. Price was very competitive. Email receipt with details of my booking came through very quickly.”

Helpful Report

Posted 4 months ago

Dear Adrian Summers, Thank you very much for taking the time to leave such a positive review. We are really pleased to hear that you found our website easy to use and that it provided all the information you needed to make your booking with confidence. It is also great to know that you found our pricing competitive and that your booking confirmation came through promptly. We truly appreciate your feedback and look forward to assisting you again with your future travel plans. Kind regards, Customer Relations

Posted 4 months ago

“I’m happy to the staff help me Miss Shelley B. She is so patience and gave me answer for all my queries and explained everything as a firstimer for cruise booking and I’m very satisfied for it. I’m highly recommended cruise 118 and Miss Shelley. To make this booking happened.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, We are very happy to hear that Shelley provided such patient, supportive service and helped guide you through your first cruise booking. Taking the time to answer all your questions and ensure you feel confident is exactly the level of care we strive to deliver. It’s fantastic to know you felt so satisfied with your experience, and your recommendation truly means a lot to us. Your kind words have been shared with Shelley Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Scarlett was excellent, very efficient only a phone call away answered all my queries found my cruise and everything I needed”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Excellent service from Stevie Newell, friendly, efficient, covered all aspects of booking policy, answered all my queries satisfactorily, very happy with allocated balcony cabin, and the asked for OBC. Have used 118.com many times as good service and competitive pricing.”

Helpful Report

Posted 4 months ago

Dear Ann Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stevie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“all the staff I spoke to on the phone were very helpful and it was no problem if I needed to change anything that they had worked out only I did not only book a cruise I also need flights for about a week before the due time. This is not my first cruise I have booked through Cruise 118 and it wont be my last.”

Helpful Report

Posted 4 months ago

Dear Mrs Amlani Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by our team recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Have used Cruise 118 at least 8 times over the last few years and always receive wonderful service & good prices from Jennifer. Would absolutely recommend both company & consultant 👍👍👍👍”

Helpful Report

Posted 4 months ago

Dear Jude Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Cruise 118 was amazing and our Cruise lady Andrea Mcdermidd is fantastic. I have been dealing for all the 10 years and she makes my Cruise. Especially memorable.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Always very helpful and informative. Always offer good deals and prices. Will be booking again”

Helpful Report

Posted 4 months ago

Dear Guest Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely delighted to hear your concierge was helpful and informative, also great to hear you will be booking again. Thank you once again, Kind Regards Customer Relations

Posted 4 months ago

“We have dealt in the past with Lexi and more recently with Kym. Both have been very helpful, pleasant, polite, knowledgeable and efficient. Excellent service at all times and for which we have always been grateful.”

Helpful Report

Posted 4 months ago

Dear Peter Hughes, Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that both Lexi and Kym have provided you with helpful, knowledgeable, and efficient service. It is always great to know our team is delivering the high standards we strive for, and your kind words will certainly be shared with them. We truly appreciate your continued trust in us and look forward to assisting you again in the future. Kind Regards, Customer Relations

Posted 4 months ago

“Kate has been very helpful.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for taking the time to leave a review. We are pleased to hear that Kate was very helpful during your experience, she will really appreciate your kind words. Thank you once again. Kind Regards Customer Relations

Posted 4 months ago

“Always a pleasure talking to lexi informative and friendly reason I use cruise 118 passed her number on to friends and family.”

Helpful Report

Posted 4 months ago

Dear Martyn Howley, Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that you have had such a positive experience with Lexi. She will be thrilled to know that her friendly and informative approach made such an impression, and that you’ve even recommended her to your friends and family. Your continued trust in Cruise118 really means a lot to us, and we look forward to assisting you again in the future. Thank you once again. Kind Regards Customer Relations

Posted 4 months ago

“Excellent organisation and special customer service skills. A big thank you to Daniel Norris who made the booking easily and efficiently.”

Helpful Report

Posted 4 months ago

Dear Robert Thank you for your review, We are happy to hear that you experienced excellent organisation and customer service when making your booking. Daniel will be so pleased to know his efficiency and support made the process easy and straightforward for you. Your kind words have been shared with him. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Our consultant was very helpful and patient. A cruise which we unaware of was suggested which changed our booking intentions for the better option.”

Helpful Report

Posted 4 months ago

Dear Christina Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely delighted to hear your consultant was helpful and patient and found you a better cruise option. Your review will be shared with Mona and her manager. Thank you once again, Kind Regards Customer Relations

Posted 4 months ago

“Previous cruised this March on Arvia, never again. So phoned up, Cruise 118, the young lady, could not have been more helpful. I need an adapted cabin.and the cruise I'd picked was unavailable. So gave her a ball park figure/date, and she went above and beyond helping me, sorting through loads of dross to get me what I wanted. So going next Oct to Canary islands. Hope they'll still want tourists !!! But excellent job.Cruise 118 💯🛳 👍🏻”

Helpful Report

Posted 4 months ago

Dear Lee Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Alex recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Always get fabulous professional service from Lexi. Wouldn't go anywhere else for my cruises. Even when booking something on board or with a competitor site, I always do my best to have the booking credited to her or give her an opportunity to match or better the other offer. Which invariably she does. Lovely lady who really puts herself out to deliver outstanding assistance”

Helpful Report

Posted 4 months ago

Dear Janet Thank you for your review, We are happy to hear how consistently excellent your experiences have been with Lexi. She truly embodies the level of dedication, professionalism, and care we strive to deliver, and it’s fantastic to know she continues to go above and beyond to secure you the very best options. It means a great deal that you place such trust in Lexi, even when exploring other options, and we’re so pleased she’s able to match or better them for you time and time again. Your lovely comments have been shared with her Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Contacted Cruise 118 on 06/06/26 regarding a change in booking, spoke with Jill Davidson who was a top person, bent over backwards to help, spent hours talking to cruise line to put a deal together for us with a brilliant outcome. Many thanks Jill, we couldn’t have done it without you. You’ve earned a gold star ⭐ and a dip in the biscuit tin. 😂. Many thanks from us both.”

Helpful Report

Posted 4 months ago

Dear Phillip Thank you for your review, We are happy to hear about the exceptional service you received from Jill. She truly does go above and beyond for her customers, and it’s wonderful to know her dedication, persistence, and hard work made such a difference in securing a brilliant outcome for you. Your kind words, and the well-deserved gold star (and biscuit tin reward!) have been shared with Jill. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

Cruise118 is rated 4.8 based on 16,195 reviews