COO Jewellers Reviews

Name: COO Jewellers
Rating: 5.00

5.0 Rating 231 Reviews

100 %

of reviewers recommend COO Jewellers

Company Reviews

Metrics

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5.0

Based on 231 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

020 7404 0757

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"I can\u2019t fault COO Jewellers at all! From start to finish I have found Colin and the entire team to be so friendly and approachable and I have never found a team so knowledgeable and passionate about what they do. I got a new engagement ring and our wedding bands from COO and safe to say they exceeded my expectations. I have had nothing but compliments and most importantly my whole experience was enjoyable taking all the stress away from this element of wedding planning. I wouldn\u2019t hesitate to recommend COO to anyone looking for quality jewellery and from such a lovely team! Thank you! "

COO Jewellers 5 star review on 25th March 2023

Lucy G

"Cannot even find the words to describe just how amazing these guys are. The time, the patience, the cost and just how kind and honest they are. I would highly recommend these to every single person. Thank you for our beautiful wedding rings, we cannot wait to wear them x"

COO Jewellers 5 star review on 20th March 2023

Jade C

"From meeting Geraldine & Colin at one of the wedding fayres everything was absolutely perfect. I bought my fiance an unusual shapped engagement ring and Colin absolutely nailed the perfect wedding ring to go with it. Pricing absolutely fair and service has been incredible. Wouldn't hesitate to recommend them to anyone and we'll be back for jewellery from them in the future."

COO Jewellers 5 star review on 4th March 2023

Natasha &

"Collin was very personable and friendly when me and my fianc\u00e9 were choosing our wedding bands\/rings. We didn\u2019t feel pushed into buying overly expensive rings, he stated the facts cost wise but very much didn\u2019t pressure us.\r\n\r\nGood customer service from start to finish, and very pleased with the quality and design of my chosen wedding ring. I have recommended COO Jewellers to anyone I know getting married! We love to support a local business, too!"

COO Jewellers 5 star review on 18th February 2023

Louise

"I highly highly recommend Coo, they created my partners dream engagement ring. From which we\u2019ve had numerous comments about the ring and still she can\u2019t stop looking at it!\r\nBoth Peter and Colin were extremely friendly and helpful. Peter helped design the ring and explained everything from start to finish, keeping me up to date in the process. They went above and beyond, even when I made a couple of changes to the ring during the process these were dealt with swiftly. The nice little finishing touches like the ring box which had a light in it made it that much better.\r\nWe will 100% be going back for our wedding rings and recommending anyone else to them!!"

COO Jewellers 5 star review on 20th September 2022

Max F

Anonymous

Anonymous // 01/01/2019

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Lucy G

Verified Buyer

Show Details

“I can’t fault COO Jewellers at all! From start to finish I have found Colin and the entire team to be so friendly and approachable and I have never found a team so knowledgeable and passionate about what they do. I got a new engagement ring and our wedding bands from COO and safe to say they exceeded my expectations. I have had nothing but compliments and most importantly my whole experience was enjoyable taking all the stress away from this element of wedding planning. I wouldn’t hesitate to recommend COO to anyone looking for quality jewellery and from such a lovely team! Thank you!”

Helpful Report

Posted 1 year ago

Thanks for posting a picture and the nice review, Colin.

Posted 1 year ago

Jade C

Verified Buyer

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“Cannot even find the words to describe just how amazing these guys are. The time, the patience, the cost and just how kind and honest they are. I would highly recommend these to every single person. Thank you for our beautiful wedding rings, we cannot wait to wear them x”

Helpful Report

Posted 1 year ago

It was an absolute pleasure working with you both, all the best, Colin.

Posted 1 year ago

Natasha &

Verified Buyer

Show Details

“From meeting Geraldine & Colin at one of the wedding fayres everything was absolutely perfect. I bought my fiance an unusual shapped engagement ring and Colin absolutely nailed the perfect wedding ring to go with it. Pricing absolutely fair and service has been incredible. Wouldn't hesitate to recommend them to anyone and we'll be back for jewellery from them in the future.”

Helpful Report

Posted 1 year ago

Thank you for the nice review, have a great wedding x

Posted 1 year ago

Louise

Verified Buyer

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“Collin was very personable and friendly when me and my fiancé were choosing our wedding bands/rings. We didn’t feel pushed into buying overly expensive rings, he stated the facts cost wise but very much didn’t pressure us. Good customer service from start to finish, and very pleased with the quality and design of my chosen wedding ring. I have recommended COO Jewellers to anyone I know getting married! We love to support a local business, too!”

Helpful Report

Posted 1 year ago

Hi Louise, that's so nice, thank for taking time to post the photo as well, have a great wedding, Colin.

Posted 1 year ago

Max F

Verified Reviewer

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“I highly highly recommend Coo, they created my partners dream engagement ring. From which we’ve had numerous comments about the ring and still she can’t stop looking at it! Both Peter and Colin were extremely friendly and helpful. Peter helped design the ring and explained everything from start to finish, keeping me up to date in the process. They went above and beyond, even when I made a couple of changes to the ring during the process these were dealt with swiftly. The nice little finishing touches like the ring box which had a light in it made it that much better. We will 100% be going back for our wedding rings and recommending anyone else to them!!”

Helpful Report

Posted 1 year ago

Max - now that's a proposal picture! Nice job. I think the diamond adds something missing from a yacht and coastline, don't you? See you for the wedding rings!

Posted 1 year ago

Suzie &

Verified Buyer

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“Firstly Peter who is based in Gravesend is amazing and understood exactly what My husband & I was looking for. Secondly and just important... THE RINGS! Amazing quality, great price and individually perfect! We spoke about our concerns with Tom being in construction with Jewellery and Pete was very helpful and was able to recommend a product that was still meaningful and beautiful but also safe. Thank you so much Peter for your efforts and providing us with our forever rings. Thanks again and hope our paths cross again! Take Care, Suzie & Tom Garraway”

Helpful Report

Posted 1 year ago

Thanks for the kind words guys it really is appreciated. If you need any jewellery cleaning or sizing before the wedding please do let me know.

Posted 1 year ago

Annalise &

Verified Buyer

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“I recently just got married on 6th august. And was looking for personal wedding rings, we went to a wedding fair in 2020 and came across COO jewellery. Peter from day dot has been amazing, always in contact with us regarding our rings. When we went to see our rings they were better than we thought. We love them so much! Peter they are amazing thank you! Anyone looking for beautiful wedding rings coke and see Peter, just the best ever! Thank you, Mr & Mrs Long”

COO Jewellers 5 star review on 13th August 2022

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Posted 1 year ago

Wow thanks for recommending me to... everyone! Haha. It was lovely working with you guys and we will meet again no doubt. There's always room for more jewellery!

Posted 1 year ago

Megan &

Verified Buyer

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“We visited COO Jewellers in May after being recommended them by Chic wedding events. Peter was great, he was clearly well experienced and was able to guide us in the right direction as we didn’t have a clue when we arrived. He gave us great advise and we were able to take our time choosing. There were so many to choose from. Once we chose, payment was made easy and it was only 11 weeks before they were ready to be collected! We love them! They’re made to such high standard and fit perfectly. We definitely recommend COO Jewellers. Thank you for your part in our wedding day!”

COO Jewellers 5 star review on 31st July 2022

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Posted 1 year ago

Awesome to work with you guys thanks for the kind words. Happy to work with you again when Kegan wants to get you that eternity ring... tick tock!

Posted 1 year ago

Abi A

Verified Buyer

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“Our journey with COO Jewellers started with vague ideas on the style we wanted for our engagement ring on a specific budget. Colin was so helpful in showing us various options and keeping us up-to-date throughout the design process and bringing it to life with a beautiful end result and having to do it all over again for the matching wedding rings. I can't wait for the day I say 'I do' to the love of my life and wearing both the matching rings. Thank you Colin.”

COO Jewellers 5 star review on 10th April 2022

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Posted 2 years ago

Hi Abi, It was great working with you both, from our original Zoom meeting ages ago, to delivering your bespoke engagement and wedding rings, by the way, Jon's Mustang is awesome, very jealous.

Posted 2 years ago

Jenny E

Verified Buyer

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“These guys are incredible! I wish we had visited them before we made the terrible decision to purchase my engagement ring for a high street store. Nevertheless, Colin prepped us with top quality advice and never once pressured his own services to resolve our issues with the existing ring. He then matched my engagement ring to the wedding ring he was making and was patient and informative with my fiance (who knows nothing about rings!) whilst he chose his perfect design. 10/10 service, super reliable, honest, reasonably priced and top quality.”

COO Jewellers 5 star review on 26th March 2022

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Posted 2 years ago

So glad we able to help and that everything worked for you in the end.

Posted 2 years ago

Becky &

Verified Buyer

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“Superb customer service in a friendly, warm atmosphere. I had a ring custom made and couldn't be happier. I would recommend to anyone COO Jewellers. You won't be disappointed!”

COO Jewellers 5 star review on 26th September 2021

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Posted 2 years ago

Sam W

Verified Reviewer

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“Him: I ordered a bespoke made engagement ring for my fiancée. Peter made the process so easy and explained everything thoroughly. He helped me to pick the best diamonds for my budget and was in touch through each step of the process to picking it up. I was wow'd by the final result. It was amazing and she absolutely loved the ring. Can't recommend you enough! Her: I cannot thank you enough for my ring. It is exactly what I had dreamed of. It is absolutely perfect and I've had so many compliments on it. It is so sparkly! I am so proud to wear it and I can't believe it's mine. You can see it is beautifully made and the quality is clear to see. I will cherish it forever.”

COO Jewellers 5 star review on 25th September 2021

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Posted 2 years ago

Louise P

Verified Buyer

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“I am beyond happy with my ring it could not be anymore perfect, service was amazing too, thanks so much I will definitely be returning and recommending x”

COO Jewellers 5 star review on 28th December 2020

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Posted 3 years ago

Rebecca &

Verified Buyer

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“Thank you to COO Jewellers, we was recommended to these guys via a friend, I had searched high and low at the shopping centre for our rings and we just couldn’t find anything within budget. When my friend recommended me to COO i thought oh god I will never be able to go to a real jewellers and afford these rings but the prices were amazing! And the quality was so much better than a jewellers you’d find at the shopping centre. Amazing huge choice of rings even for men! I found my perfect ring and will definitely be going back for anymore jewellery I need for the wedding. I would recommend COO 100% they was also so helpful.”

COO Jewellers 5 star review on 23rd November 2020

Helpful Report

Posted 3 years ago

Thanks for the pictures and the lovely review, really appreciated. Colin.

Posted 3 years ago

Rebecca N

Verified Buyer

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“We have had great service from Colin at COO from the moment we met at the Chelmsford Racecourse wedding fair to picking up our rings. He did an excellent job advising us on what would match my engagement ring and the metal choices that would work best for my fiancé. Reassuring to work with someone who is clearly knowledgable about his product and isn’t trying to rip you off. Collected our rings today and they’re amazing, couldn’t be happier with them. Thanks.”

COO Jewellers 5 star review on 21st November 2020

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Posted 3 years ago

Awesome rings 😇, lovely couple, thank you.

Posted 3 years ago

Verified Reviewer

Anonymous

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“My fiancé has a thing for heart shaped stones, to match her engagement ring. I took the ring to COO jewellers at Martels showroom in Essex and was delighted to learn Colin already had hold of an over 1ct white sapphire cut to a perfect heart that he was able and willing to have mounted for me and turned around in the space of 2 weeks, brilliant for a last minute Larry. I could not have wished for more”

COO Jewellers 5 star review on 10th October 2020

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Posted 3 years ago

I will tease you with the matching earrings one day 😂

Posted 3 years ago

Sarah B

Verified Buyer

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“We have had brilliant service from Coo over the last 3 years. We went to them with a shaped engagement ring bought elsewhere and they were able to make my wedding ring to fit. 2 years after the wedding they have just joined the 2 rings together and they both look amazing, no sign of the join. All the people we have had contact with have been amazing. Thank you”

COO Jewellers 5 star review on 3rd October 2020

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Posted 3 years ago

Hi Sarah, Nice to see you again today, I am really pleased you like the result, see you for the eternity ring sometime 😊Colin.

Posted 3 years ago

Charlotte &

Verified Buyer

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“Very friendly and we have exactly what we were looking for! Lovely rings!”

COO Jewellers 5 star review on 31st July 2017

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Posted 6 years ago

Robert &

Verified Buyer

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“Very professional, efficient and honest service, whilst we also found value for money to be excellent. I would certainly recommend to friends and family and will use again myself.”

COO Jewellers 5 star review on 23rd June 2017

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Posted 6 years ago

Thanks for taking the time to write the review, enjoy your wedding day.

Posted 6 years ago

Hannah &

Verified Buyer

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“I can't explain how happy I've been with the service and the rings. My fiancé had my ring made at another jewellers and it was awful, yellow and bad quality! Anyway we met with Colin to talk about our bands and I asked him about my engagement ring. He was absolutely brilliant explained everything about the problems I had had and gave us a fantastic price to remake my ring using the same diamonds. My other half has a phobia of jewellery and he didn't pressure him or make him feel small he just said when your ready we'll get your size. We picked up our rings and they are absolutely stunning, I honestly can't thank them enough. You've turned a really bad experience into one of the best I've ever had! Thank you coo and staff x”

COO Jewellers 5 star review on 17th June 2017

Helpful Report

Posted 6 years ago

Dear Hannah & Steve, It was a pleasure working with you, have a great wedding, from the COO team.

Posted 6 years ago

COO Jewellers is rated 5.0 based on 231 reviews