Hi Dena, we are so sorry to hear this! We will have one of our customer service birds look into this for you and be in touch. Love, Kat and the birdies x
Hi Jane, We are so sorry to hear you are disappointed with some of your pieces and in particular the quality. While we all love a little online retail and we certainly try to provide as much information as possible about each item, it can be difficult to really know what an item is like without being able to touch and feel it before purchasing. We understand it is disappointing when what you are expecting and what you receive don't match. If you would like to return any of the treats you are not happy with, please contact our customer service birds as we would like to help you with this process. Love, Kat and the birdies x
Hi Julie, thank you for your feedback. Over time our birdsnest exclusive labels have become a much-loved part of our range, and we're incredibly proud of the talented designers behind them. We're sorry to hear that our range isn't hitting the mark for you, and we do appreciate that preferences vary, and so we continue to offer a curated selection of other labels, to give our customers plenty of choice. We hope you can find pieces in our wider collection that you love.
“I love your on line store but disappointed with sizing of the brands very frustrating having to return & exchange clothing so decided to not buy online anymore.”
