Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

BathEmpire Reviews

1.4 Rating 78 Reviews

8 %

of reviewers recommend BathEmpire

Company Reviews

1.4

Based on 78 reviews


Customer Service
Communication Channels	Telephone

Read BathEmpire Reviews

About BathEmpire:

BathEmpire are a online-only retailer of modern bathroom fixtures. The ethos is to provide desirable, long lasting products at affordable prices.
On a like-for-like basis, BathEmpire aims to offer the lowest prices online, but maintains quality by offering a 10 year warranty on every product.
BathEmpire has over 400 items online. Key lines are the showers, towel radiators and kitchen taps. Best selling products are Dagna Showers, Nancy Towel Radiators and Niagra Kitchen Taps.

Visit Website

Phone:

0800 6345666

Location:

Unit H2, Grovelands Industrial Estate, Coventry United Kingdom
Coventry
CV7 9ND

Write Your review

Tell us how BathEmpire made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BathEmpire 1 star review on 28th March 2022

River Protector

BathEmpire 1 star review on 15th June 2016

BathEmpire 1 star review on 12th May 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bathroom suite ordered, toilet cistern damaged, bath empire replaced after a struggle with the wrong item. Staff rude and unapologetic. Even thought they agreed that the cistern supplied would not fit toilet. Toilet had to be returned as BE would not help by sending an urgent replacement. Had to give up and buy a toilet elsewhere. Very upset that we paid £45.00 carriage when we still had to go out and buy another toilet and various other missing bits like screws. This charge really should be refunded but talking to their customer service is like verbal tennis. Horrible people.”

Posted 8 years ago

“Just fitted a luxury tray and large shower screen from bath empire. product quality is extremely poor and instructions are diabolical . If you are a plumber beware, the cubicle comes totally unassembled with a mass of badly fitting components which have to be assembled on site using difficult to read instructions which lacks detail. This precess alone adds hours to the job. Once fitted the door on this cubicle would not close and after numerous ettempts to move individual components to try and gain extra clearance Bath empire was contacted when this failed. The response from the supplier was to volunteer to Send a selection of components which they expected to be fitted at my cost to try and rectify the problem. Who do these people think they are. They sell products but have no warranty service expecting installers like me to mess about correcting badly fitting Chinese made product at my expense. Dream on, buy quality from known brands bath empire is a disaster.”

Posted 8 years ago

“I bought many items from this company. But the quality is very poor and the worst the bath after installing it with fortune of money and after just 10 days of use cracks occurred on it,it was a big shock ,I called them they asked for pictures I sent them the pictures ,after that they said that they are not sure whose fault it is and they didn,t take any responsibility so now I am going to sue this company,beware and don,t buy from them T”

Posted 8 years ago

“DO NOT BUY A PRODUCT FROM BATH EMPIRE! I ordered a bath in September, it is now 19 November and so far I am still waiting for a correct, undamaged bath to be deleivered. I placed my order, paid a ridiculous amount for deleivery, and waited in anticipation for my order. A day late, my bath arrived! Hurray!! On inspection of teh bath I noticed this bath is NOT single ended, nor is it the correct size. I explain this to the delivery driver who looks pretty puzzled, doesnt say much but "oh, are you sure?" I explain yes I am sure, and then ask if he happens to at least have the correct bath panel? "no, there is no bath panel with your order." So after a slightly fustrating conversation I have to dig out my order confirmation and show him that clearly I have ordered a different bath complete with a £50 panel. I am informed at this stage he thinks he has delivered my bath to teh wrong house and the panel must have been missed off the list - he will go find my bath and come back..... How reassuring.... Some time later I receive a phone call, explaining he cannot locate teh bath I have order, he has 'lost it!...and cannot go back to every house so will deleiver a new bath with panel tomorrow. Tomorrow comes and goes, no delivery. I call bath empire where I am advised the bath is now out of stock (this is a WEEK after i ordered teh product.) and will need to wait 2 weeks. By this stage I have had to rearrange the bathroom fitters TWICE and they are getting pretty mad at me. Out of curtersey I do get my £40 delivery fee back. Three weeks later the bath arrives.... or does it? NO. Yet again teh order is wrong. Que another call to Bath Empire - I am promised a call back from the senior team to resolve my issues and arrange delivery of my order. No call..... Delivery arrives whilst I am at work (because I received no call to advise of a time) and they cannot leave the order unsigned for. I have to rearrange collection with teh driver directly. Have Bath Empire even heard of Customer Service?!?!?! The bath and panel DO arrive teh next day - a month late - I ask teh driver to please bring teh bath into my hall or garage to which he proclaims he is not allowed to do, all he can do is drop the bath and pallet on my driveway. I am a female who weighs about 9 stone with back issues so lifting the bath by myself isn't an option and my partner is in finalnd for a week.... Again THANK YOU for your HORRENDOUS SERVICE! So I finally have a bath..... and a bath panel..... which can be fitted! I get teh bath fitter in, pay fitting costs, go to use teh bath and part way through notice water on teh floor - the bath has a fiber glass leak where it has been sealed incorrectly during manufacturing... at this stage I am beyond angry and I am still waiting for bath empire to return my call after lodging a complaint, after I have sent my pictures showing teh leak, and I am still waiting for delivery of a product that works.... TAKE YOUR MONEY ELSE WHERE the service is terrible, the products if deliveryed correctly are faulty, and late.”

Posted 8 years ago

“Costly mistake using this company! #poorcustomerservice #dontkeeptheirword Initial delivery arrived a day later! Despite having a confirmation from BathEmpire Customer Service that driver was on its way and will take him 20min to arrive @ 16h. In any case the worst started as fittings for the bath were incomplete. ( sealed bag bits missing) They placed an Urgent Order that is taking 8+days to be dlivered correctly. For this reason project delay 1.5 week Spent over 20min on the phone with CS, requested to speak with a Manager several times and the ensure that I will receive a call in 24h..... Manager only contact back when I started posting on property/traders FB groups and Twitter (5days) Reviews on their website are 4-5* , reality on the web you find poor reviews. Hope that this review helps others to reconsider when using this company. Costly mistake using Bathempire!”

Posted 8 years ago

“Terrible company, that's the last time I try and go cheap. 1. They sent me thr wrong size bath panels which had a different product number on them, but refused to correct the mistake and told me "it was meant to be 15cm too long and was designed for me to saw through the acrylic to get my desired length". I told them my desired length was the length of the bath, obviously, but they wouldn't refund it. I bought an acrylic saw from my own pocket and the panel snapped nonetheless. 2. The shower screen was 3 inches too short for the fitting! I have had to glue it to the wall as the bracket is too big and doesn't hold it. Now the screen is fixed ion place and cannot move as supposed to. 3. I refunded some taps and they refunded me £10 less than I paid due to "admin costs"??!?! WHAT? AVOID LIKE THE PLAGUE!”

Posted 8 years ago

“Please think of the builder or plumber who has to fit this. We have just had the misfortune to have to fit three bathrooms and a cloak room suite a client bought from them. The quality is either shockingly poor or average. Most British toilets are plumbed in from the left , although most toilet cisterns have both left and right fitting options there's only have a right fitting option so this means changing over the pipe work. Counter top basins should have a flat bottom not there's hence they wobble unless silliconed in heavily. Waste are another issue poor fitting so again our plumber had resort to mass sillicone to stem the gaps caused by poor fitting. I could go for hours listing the problems we have had to overcome. This is what it is overpriced junk. As we say in the trade buy cheap pay twice.”

Posted 8 years ago

“Ordered 1 bath, 1 shower tray, three toilets and three sinks for a new build project as well as three showers and all taps. Our build was delayed so items were unpacked 5 weeks after delivery. Bath was cracked in two corners and one toilet pan was smashed to pieces. Rang aftersales and was advised that damage should have been reported within 14 days and they would not do anything about it even though my total order was over £1200. Rang citizens advice and apparently that clause they put in their terms and conditions is against consumer law and under the sale of goods act we have the right to a full refund for damaged goods. Advised Bath Empire of this by email and guess what "no response" am going to take this further until I get my refund though. Avoid Bath Empire they are appalling. Their customer aftersales even accused us of causing the damage!!!!”

Posted 8 years ago

“We had a quadrant shower cubicle from bath empire and shower tray. The tray was uneven so could't level it right .The cubicle wasn't easy to put up. The instruction are not very clear at all.So we are very dissapointed in the product.”

Posted 8 years ago

“Ordered a full bathroom suite and some extra parts, but the side panel for the bath was missing. I rang the company they ensured me that the part will be sent to me the next day, I waited all day for the part however it didn't turn up. Once again I rang the company and they told me that I didn't ring the company despite the fact that I had records of my out going calls and one incoming calls from them. Even though eventually they agreed to resend the panel the original panel that I order was not out of stock and I have to settle for a different style. Overall I am happy with the products but the customer service was appalling there was no apology nor acknowledgement of their wrong doing, personally I would not deal with them again.”

Posted 8 years ago

“We live in Portugal and we are renovating a large house that used to be a boutique hotel. We originally ordered 2 baths from Splash Direct who delivered the baths to our UK shipping company who then shipped the baths down to Portugal with no problem. We would have liked to have done business with Splash Direct again but they have since gone bust and been taken over by another company who have about 4 baths on their website and the rest are out of stock until 31/12/2015. We could not wait that long. We have 2 more bathrooms to finish so we went to Plumbworld, we paid for a bath over the August bank holiday weekend and gave our shipping address as in the UK and I contacted them on the tuesday to say that we wanted the bath sent to Algarve removals who would be shipping it down to Portugal. On tuesday afternoon they wrote back and said that bath was out of stock and that the money we had paid instantly would not be sent back to our bank account until 5-7 working days!!! So then I went onto the BathEmpire website and contacted them to ask if they would be willing to ship to a UK shipping company and after 45 minutes of waiting around on their live chat an answer finally came from the manager, that yes that would be fine we could go ahead with our order for two baths. I went back to my shopping basket and proceeded to order the two baths, but then there was a fault with their website and unbeknownst to me because I never got that far it wouldn't allow me to put in a billing address outside of the UK but i didn't know why, so when it said some problem with the gateway i just said ok to the little box and tried again...little did i know that they had taken not one but two payments from me a total of £1,400 quid!!! But no confirmation of the order and of course they had my money but instead of 2 baths I had paid for 4 baths and but i wouldn't be getting any baths because the order had not been finished. So i contacted their live chat and they said oh no we don't have your money...so i contacted our UK bank and they said yes they do have your money, their system had taken our money but would not let us finish ordering the baths. So now we have £1400 quid sitting in their account waiting for us to finish an order that we cant finish because their website is cocked up!!! On top of that we cant access that money for 12 days!!!!! So we had over £1800.00 quid sitting in other peoples bank accounts and still no baths!! I am totally appalled that companies expect you to pay upfront for an item but when they cant fulfill the order they expect you to wait to get your money back!!!!! Its not like I am asking them to ship to Portugal I am asking them to ship to a UK address, its not like we don't live in a global market where my money is as good as anyone else's in the UK bearing in mind my bank is HSBC and I have been banking with them for over 30 years!!!!”

Posted 8 years ago

“Worst company ever. Ordered toilet, toilet unit, basin, wall hung basin unit, radiator and tap and the only thing that arrived that wasn't damaged / faulty was the tap. Appalling quality, awful customer services. Emailed in pictures of all the faulty products and had the exact same sent out to me to unpack it all and discover it was just as bad if not worse than the first delivery. Still waiting on 'after sales manager' to call me back but will be demanding a full refund. BUYERS BEWARE - DO NOT SHOP AT BATHEMPIRE”

Posted 8 years ago

“Total scum. They pretended wall hung toilet and frame are in stock and sent only frame after taken whole amount through Paypal. Operator rude to say 'you have to order something else' to my partner and lied that they e-mailed me to inform that the toilet is not in stock until Aug. Useless female operator who originally had confirmed both items are ready and shipped together upset when I called the company scum but look at eBay they are still listing the item with saying 'more than 10 available' 'despatch in 1 day'. They organised courier for returning item but I have to wait 'all day' and how many times the rude male operator repeated 'we refund fully IF THE ITEM IS NOT DAMAGED'? I send the item back as is however I am quite sure they try not to refund with using any excuse. In fact they won't refund postage even it was totally their fault. Such old fashioned scum, poor company running with stealing money from customers with this way”

Posted 8 years ago

“I ordered some bathroom units and hand basin from BathEmpire. The delivery was on time but the delivery driver refuses to bring my order upstairs for me as I am living in a block of flat on the second floor. He told me it was his company's policy not to bring deliveries upstairs due to the weight of the goods. He left whole pallet downstairs on my neighbour's drive way at 8:15am in the morning and left! I tried to ask him if I separate the items, can he give me a helping hand to bring them upstairs with me together - he simply refused. The company they are using for delivery was called " The Pallet Network Ltd." I think the services they provided were really poor and unhelpful. The driver's behaviour was unacceptable and unprofessional. I will not recommend anyone to use this delivery company. Avoid!!!”

Posted 8 years ago

“Shockingly bad company. Would not recommend. Paid for express delivery to ensure item arrived on time. Received emails confirming goods dispatched and then told on the day of delivery that the goods weren't available for a month (or more). Total waste of my time and then they haggled over refund. Definitely one to avoid. One star is too good, but you don't get the option of no stars”

Posted 9 years ago

“We bought 3 Virginia electric thermostatic towel radiators, one small 650 x 400 and two medium 1000 x 450 to fit before Christmas. They arrived all with 100 watt thermostatic elements and were fitted by our electrician. Unfortunately they took over 4 hours to become lukewarm so weren't working properly. I called Bath Empire who told me this hadn't happened before but agreed to send me 2 new thermostatic elements only as the smallest one was heating up slightly better & they felt that that one wasn't faulty. They arrived & I had to get my electrician to come back to fit them. This time one didn't work at all & the other was the same. I called them again & they said that they'd had a bad batch & that the thermostatic elements weren't so good so they sent me some standard elements. Electrician came back & fitted them but still the same. I called again and this time they admitted that the 100 watt elements were too small for the size of the radiators. I explained that I was having to pay for every additional call out fee to my electrician to get these fitted and that I wanted to be reimbursed. I was told that should be fine, then I heard nothing more until I received an email to say that my existing 300 watt elements should work fine and no mention of the electrician cost reimbursement. I called them again to explain that I didn't have any 300 watt elements and was told that they'd send two out but that their T & C state that they do not reimburse any 3rd party costs. This was confirmed to me in an email by their so called Customer Relations department. I called the Which? Legal Helpline and a solicitor there told me that regardless of their T & C they are in breach of contract under the Sale of Goods act 1979 as the radiators as sold were not of satisfactory quality and therefore they are liable for any consequential loss which arises as a result of the breach, so I wrote to them and stated this. Customer Relations wrote back simply saying that my costs cannot be honoured as they do not cover third party costs. This means that they do not feel they have to follow current legislation and I will have to make a claim through the small claims court which will be a great inconvenience. To rub salt into the wound I now see on their website that they sell all the Virginia radiators with 300 watt elements as standard! Appalling company, we will never use them again and we will be telling everyone we know about them. Do not buy from them.”

Posted 9 years ago

“Customer service team rude, poor service and poor quality products.”

Posted 9 years ago

“Where to start? Trying to exchange a product with this company is impossible. They delivered the wrong bath size - supplying a 1600mm bath and 1700mm bath side, as the project had been delayed because of building complications it was out of the 14 day returns policy, naively and not fully realising my consumer rights I went to B&Q to buy another bath. The hinges to secure the toilet to the floor were missing - again I went to B&Q to buy some and finally the soft close fixings for the toilet seat were missing and having rung Bath Empire it took 5 days for them to arrive. Would not recommend or use this company again! -Terrible service and significantly more expensive for me than I budgeted for. Also check out the returns policy below: •In the event that there is a problem with the goods, please contact us within 7 days of receiving the product. •Depending on the reason for return, a restocking fee of up to 30% may be charged. •BathEmpire.com is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing by a member of BathEmpire.com staff. •This does not effect your statuatory rights. I recieved this on the electronic copy of the invoice that I had to request 1 month after receipt of goods”

Posted 9 years ago

«
1
2
3
4
»

BathEmpire is rated 1.4 based on 78 reviews