I ordered some bathroom units and hand basin from BathEmpire. The delivery was on time but the delivery driver refuses to bring my order upstairs for me as I am living in a block of flat on the second floor. He told me it was his company's policy not to bring deliveries upstairs due to the weight of the goods. He left whole pallet downstairs on my neighbour's drive way at 8:15am in the morning and left! I tried to ask him if I separate the items, can he give me a helping hand to bring them upstairs with me together - he simply refused. The company they are using for delivery was called " The Pallet Network Ltd." I think the services they provided were really poor and unhelpful. The driver's behaviour was unacceptable and unprofessional. I will not recommend anyone to use this delivery company. Avoid!!!