Ordered 1 bath, 1 shower tray, three toilets and three sinks for a new build project as well as three showers and all taps. Our build was delayed so items were unpacked 5 weeks after delivery. Bath was cracked in two corners and one toilet pan was smashed to pieces. Rang aftersales and was advised that damage should have been reported within 14 days and they would not do anything about it even though my total order was over £1200. Rang citizens advice and apparently that clause they put in their terms and conditions is against consumer law and under the sale of goods act we have the right to a full refund for damaged goods. Advised Bath Empire of this by email and guess what "no response" am going to take this further until I get my refund though. Avoid Bath Empire they are appalling. Their customer aftersales even accused us of causing the damage!!!!