Hello and thank you for the review,
We are sorry to hear there has been a delay with your order and for any disappointment this has caused. On occasion delays can occur, but we do hope the order arrives with you soon.
I can see you have been liaising with the customer services team, please continue to do this should you have any further questions.
Apologies again,
Team Argento Contemporary Jewellery
“Ordered bracelet for my daughter for her birthday on Tuesday. Her birthday was Thursday. Paid extra for next day delivery but bracelet did not arrive until Friday. Contacted Argento who refused to refund delivery fee and said it was the couriers fault. I order online a lot and normally receive next day delivery when I pay for it. Will not use again.”
Hello,
Thank you for sharing your experience with us. We sincerely apologise for the delay in your delivery and understand how frustrating this must be, especially with a special occasion at hand. While we rely on our courier partners to deliver orders promptly, we always aim for a seamless experience for our customers and regret that we fell short this time.
I can see you have been liaising with the customer service team who have advised that due to delivery timeframes being estimates delays can occur, which is why we are unable to refund this postage. I appreciate that this was not the response you had hoped for and again apologise for any disappointment this has caused.
Warm regards,
Team Argento Contemporary Jewellery
“Excellent delivery service. Item arrived in perfect condition, well packaged with gift bag added in, all within 24 hours. A very reliable company to use. Highly recommend.”
Hello Ruth,
Thank you so much for your fantastic review! We are thrilled to hear that you enjoyed our delivery service and that your item arrived well-packaged and in perfect condition.
Warm regards,
Team Argento Contemporary Jewellery
Hello and thank you for the lovely review!
We are delighted to hear that you are happy with the earrings in you order and the fast delivery service. We look forward to having you shop with us again.
Warm regards,
Team Argento Contemporary Jewellery
Hello Shauna and thank you for sharing your lovely review with us!
We are delighted to hear that you are happy with the selection we have to offer and the quick delivery of your order.
Warm regards,
Team Argento Contemporary Jewellery
“I was honestly skeptical of buying from argento simply because I hadn’t ever heard of them and there was a lot of mixed reviews. But honestly I placed my order and the next day it was shipped out to me and by the day after it had already came and the quality was amazing for the price too. I will definitely be coming back here to shop again”
Hello Samirah,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you decided to order with us and were pleasantly surprised by the quality and speed of delivery.
Looking forward to welcoming you back soon!
Warm wishes,
Team Argento Contemporary Jewellery
“Dear sir or madam
Not very happy for one you sent me the wrong side of necklace that did not fit me I had to take it to nomination shop for the to give me a extended lead to fit my necklace which cost me 12.00 pounds”
Hello,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issue you experienced with the necklace sizing and the additional cost you incurred to have it adjusted. We strive to ensure that our products meet your expectations, and we regret that we fell short in this instance.
We always recommend contacting us directly so that we can resolve any issues with orders, therefore, please reach out to our customer service team at customerservices@argento.com, and we will do our best to assist you further. Apologies again.
Warm regards,
Team Argento Contemporary Jewellery
Hello and thank you for the lovely review,
We are delighted to hear that you love the charm and we also hope that your daughter loves it too. We appreciate you feedback.
Best Wishes,
Team Argento Contemporary Jewellery
Hello Sandra,
Thank you for your fantastic review! We truly appreciate your continued support and are thrilled to hear you’ve had such positive experiences with us.
Thank you once again,
Warm wishes,
Team Argento Contemporary Jewellery
“Purchased Olivia Burton watch as a gift. Came in nice presentation box.
Easy ordering process, very quick delivery, well packaged.
Good range of jewellery items on website.
The watch I bought had a discounted price so excellent value for money.
Would definitely use Argento again.”
Hello Sue,
Thank you for your fantastic review! We’re thrilled to hear that you found the ordering process easy and that your gift arrived promptly and beautifully packaged. It's great to know you found excellent value on our range of jewellery. We look forward to welcoming you back in the future!
Best wishes,
Team Argento Contemporary Jewellery
Hello and thank you for the review on your purchase,
We are very pleased to hear that you were happy with the quality of your purchase. Your feedback is greatly appreciated,
Best wishes,
Team Argento Contemporary Jewellery
Hello and thank you for the kind review,
We are delighted to hear that you are happy with the quality and price of the items you have purchased and that your order arrived with you promptly. Your feedback is greatly appreciated!
Best wishes,
Team Argento Contemporary Jewellery
Hello and thank you for your review,
We are sorry to hear that there has been a delay with the delivery of your order, apologies for any disappointment this has caused. We hope the order has since arrived with you, but please do not hesitate in contacting the customer services team on customerservices@argento.com email, and they will be happy to help resolve this for you.
Apologies again,
Team Argento Contemporary Jewellery
Hello and thank you for the lovely review,
We are pleased to hear that you found the item as described and that the delivery arrived with you promptly. We look forward to having you shop with us again in the future.
Best wishes,
Team Argento Contemporary Jewellery
Hello and thank you for the lovely review,
We are delighted to hear that you are happy with the bracelet and that you were able to avail of the free delivery, which arrived with you quickly.
We appreciate your feedback,
Best wishes,
Team Argento Contemporary Jewellery
Hello Deb and thank you for the review,
We are very sorry to hear that your Bracelet broke within such a short period of time and for any disappointment this has caused.
I can see this has since been returned to us and the team have processed this refund for you. I hope this has helped resolve the issue but again we are very sorry for this and any inconvenience caused.
Best wishes,
Team Argento Contemporary Jewellery
Hello Hilda,
Thank you for your fantastic review! We're thrilled to hear that your order arrived quickly and was just as you expected.
Best wishes,
Team Argento Contemporary Jewellery
Hello and thank you for the lovely review,
We are delighted to hear that you are happy with the service received, this feedback is greatly appreciated.
Best wishes,
Team Argento Contemporary Jewellery
Hello and thank you for the review,
We are delighted to hear that you are happy with the charm you purchased for your friend and we hope they love it too!
Best Wishes,
Team Argento Contemporary Jewellery
“I placed an order for something to give as a present, payment was taken and then 3 or 4 days later I was told item was unavailable leaving me with no present. Very disappointing. I’ve shopped on the site quite a bit but will now be reluctant to do so.”
Hello and thank you for the feedback on your order,
We are very sorry to hear that there was an issue with your order, which meant we did not have one of the items you had purchased in stock. I can see the customer service team tried to source the missing item but due to having no stock in our network they were unable to do this.
We appreciate this was a gift and apologise for any upset this caused, as we understand this left you without a present.
Apologies again,
Team Argento Contemporary Jewellery
