Aqua Warehouse Reviews

Name: Aqua Warehouse
Rating: 4.97

5.0 Rating 203 Reviews

100 %

of reviewers recommend Aqua Warehouse

Company Reviews

Metrics

Info

5.0

Based on 203 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Aqua Warehouse:

Hot Tub Distribution across the UK

Visit Website

Phone:

01245477400

Email:

richard@aquawarehouse.co.uk

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Aqua Warehouse 5 star review on 17th December 2023

Pauline Brace

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only ever received the utmost of service and quality from this company. Nothing is too much trouble. All the products are great quality and they sell probably the best hot tubs in the world.”

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“Aqua Warehouse are a brilliant company and I can’t rate their customer service highly enough. Excellent products and knowledgeable team. Thank you!”

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“Its been a pleasure buying from Richard. He knows his stuff but isn't pushy and I'd certainly recommend Aqua Warehouse.”

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“I have used this company for over 5 years and had very reliable service. A professional and knowledgeable bunch. Would highly recommend. Graham”

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“Anyone wanting a Spa or a Swimspa in the Essex area I would highly recommend purchasing from Aquawarehouse in Chelmsford. Their knowledge in the industry is second to none and I genuinely have not dealt with a fairer or more honest company in all my years in business. Sarah, Richard and their team really do care about the customer and do everything within there means to make your purchase the best it possibly can be. could be. 10 out of 10 (if the ratings went that high) from me without a doubt. Brian County Durham”

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Thanks for the great review Brian. It's been a delight to know you as well

“Great Conpany to deal with. Quality products. Highly recommended.”

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“I have used this company for several years for various products and services and would have no hesitation in recommending them to others. Their knowledge of the industry and their willingness to go the extra mile when needed makes them stand out against the competition. Thank you!”

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Thank you James. It's a pleasure doing business with you

“I bought a spa for £8000. From the outset I had nothing but problems. Richard told me that the problem was I lived too far away so he couldn't really help! He told me he would get back to me so...I waited...and waited... when I finally contacted him again I was told by Sarah Maybe that it was out with all warranties. I would not recommend this company. The tub I received looked like "seconds" and was poor quality including the sides not fitting the frame properly, the pump failing etc etc.”

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I'm sorry you feel this way but please don't tell lies in public, especially with an annonymous review. We both know who you are. You purchased a hot tub many years ago. You had a problem initially which was resolved immediately. Then, many years later you have another problem but your tub is now out of warranty. Simple. I am really upset that you've left a bad review when we try our very best to look after customers even when they are not nice to us back. Let's talk facts. The pump has failed now after 6 years. Let's say that again as it's really important. 6 years!!! For a hot tub pump that's not bad. The warranty on your tub was 3 years. How can we be being unreasonable in saying it's out of warranty? This review is absured.

“A very professional experience from start to finish, all staff were very friendly and helpful. I would highly recommend.”

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Thanks for the review Graham. Enjoy your new Vita Spa

“Great friendly service and very efficient and knowledgeable staff. Would highly recommend.”

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Thanks for the review Lorna

“Excellent service. Thank you”

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“Amazing right from sales to service to installation. A luxury well worth investing in.”

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Thanks Natasha. Enjoy!

“Excellent service. The installation team were very friendly and thorough with the explanation of how the hot tub works and how to maintain it. No question seemed to silly to ask. Highly recommend them”

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Thanks Claire. Enjoy your new tub

“Can not fault the service of aqua warehouse. From start to finish they made it easy for us, despite having to have a crane to get the tub into our garden. Russell has spent plenty of time, with much patience going through everything with me and I cannot wait to begin using the tub later tonight - thank you to everyone involved”

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Thanks for the review. Enjoy!

“Top service and helpful staff. Looking forward to getting in!”

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“Very helpful with setting up amazing hot tub”

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Thanks Debs. Hope you and your family enjoy many happy years tubbin

“Excellent service from the team. Very pleased with the spa, especially the Covana Electric Cover! We were very impressed with the installation team. Strange how popular we are now with friends and family at the weekends! We have already recommended Aqua Warehouse to neighbours. Fiona & Gordon”

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Great to hear you are the hub of the neighbourhood!

“Brilliant service from Richard as usual and nothing is to much trouble. Richard diagnosed the fault with my Vita Spa hot tub over the phone and within 3 days I had the new part. I live in "Southern Spain", so that´s what I call service!!!!”

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Thanks for the review Kevin. Always a pleasure

“1st class service all round. Team are extremely helpful and I would certainly recommend to all.”

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Hi Mark. Thanks for the review. Happy tubbin!

“Blown away by the care and professionalism of Ian & Russ who installed our hot tub. Were with us for 4 hours making sure everything was right. Filled the tub, talked us through chemicals/care etc and went out of their way to make sure we were happy (even going back to the warehouse mid visit to replace a cracked side panel). Couldn’t recommend this company highly enough.”

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Thanks James for the review. Glad it all went well

Aqua Warehouse is rated 5.0 based on 203 reviews