Aqua Warehouse Reviews

4.95 Rating 141 Reviews
99 %
of reviewers recommend Aqua Warehouse
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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About Aqua Warehouse:

Hot Tub Distribution across the UK

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Anonymous  // 01/01/2019
Amazing service from Aqua Warehouse. Patiently explained everything we needed to know about buying a hot tub and absolutely no pressure to buy from them (in fact they recommended that we shopped around). We chose the Luzon and it was delivered and installed within a few weeks. Lovely people to deal with and fantastic hot tub. Would definitely recommend.
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After a fairly long wait due to delays which were out of the control of the Aqua Warehouse staff, our hot tub arrived and, it has to be said, it's well worth the wait. I commend Richard and his staff for a first class service. They, I am sure, were equally frustrated by the delays but, they kept us informed regularly. Aqua Warehouse is to be highly recommended.
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We have had our vita hot tub for a few weeks now and highly recommend Richard and his team . From presales to ordering to delivery and installation the service has been first class. We had an issue with the position of the spa but only realised once it had been filled.It was no trouble whatsoever for the installation guys who came back after a week to help drain the tub ,add extra cable and rotate to the preferred position. Any queries relating to chemicals or indeed anything you are unsure of then the answer is a quick email or phone call away . I had lots of questions being a first timer but was made to feel like nothing was too much trouble . I must mention Ian ,who came to help me drain the spa after I got in a pickle (easy to do once you know how)such a lovely friendly guy who went over and above and couldn’t do enough to make sure I was happy before he left. Ian returned the next day to rotate the spa and again was professional ,extremely helpful and friendly -a real credit to the team. After researching lots of spas with different retailers I was so glad I found aqua warehouse ,the best price,the best service and we are the proud owners of a beautiful spa . Thankyou Richard and the team Julie and John
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Brilliant company, great people. All very helpful and professional. One gets the impression that there are no problems, just things that need doing. Very impressed with the whole team from purchase, through installation and after sales support beyond what would generally be seen as good. Thanks guys for all your help and support. Will definitely recommend you.
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I would just like to thank Martin who went out of his way to help me solve the problems I had with the correct advice on applying chemicals to my hot tub. Due to bad advice I ended up with Folliculitis a terible bacteria which is formed when the water in your tub is not correctly maintained. You don't want it in your life I can assure you. I now have the perfect balance of bromine and water treatment in my tub just wish I had had his help from the start 12 months ago. Also thanks to John in the warehouse who supplied all my chemicals speedily the next day. So I would have given them both 10 Stars if I could. I would highly reccomend dealing with these guys!
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I visit the shop by a very helpful man Richard who helped me to source a lovely new hot tub cover which the quality is amazing and some parts for my hot tub service was amazing thankyou
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Hot tub installed today. Amazing service from Richard and the team from the start. Thank you to the team today for a great professional service. Would highly recommend Aqua Warehouse. Thank you. From the Kanes
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I would definitely recommend aqua warehouse. The staff are very professional, friendly and extremely knowledgeable and helpful. Ian and Garry who installed our hot tub were so good they are more like friends. We are extremely pleased both the excellent customer service !
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Excellent service from start to finish with Richard, Sarah and the team. Difficult to position but worked their way around it can't recommend them enough.
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Fantastic service, very knowledgeable staff nothing to much trouble for them. Thank you.
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Amazing service from pre-sales through to installation. Thank you to Richard and gang. I am the proud owner of an amazing spa!
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What a great product from sale, delivery to installation. Aqua are a very knowledgeable friendly team who thoroughly explained everything and made moving a hot tub into position look easy. Thank You !
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Had Dave and Gary in today to install my new hot tub. Both guys are great friendly and very helpful. Explained everything very well. So once again Would like to say a big thank you every one from vita spa Lambert family
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Thanks for the review Ashley. Enjoy!
Excellent service great product can't wait to get in
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Thanks for the review Michelle. enjoy!
Very pleased with the quality and service of products & installation
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Thanks Jimmy. Hope you enjoy the tub for many years to come
Turned up on time and installed professionally very happy with the install service.
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Thanks Phil. Enjoy your new tub!
Very professional and informative on the care and working of hot tub..also very polite.
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Thank you Margret for the review. I Hope you enjoy your new tub
Brilliant service and fantastic engineers cant wait to use! would definitely recommend
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Thank you for your kind words Sandra. Hope you enjoy your new tub!
Fantastic and friendly service!! Efficient installation and even took the time to walk me through all elements of the hot tub afterwards!! Smooth and professional service throughout - from the sales to install! Thank you!
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Fantastic and friendly service!! Efficient installation and even took the time to walk me through all elements of the hot tub afterwards!! Smooth and professional service throughout - from the sales to install! Thank you!
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Aqua Warehouse is rated 4.95 based on 141 reviews