Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.54

3.5 Rating 132 Reviews

43 %

of reviewers recommend Ann Summers

Company Reviews

Metrics

3.5

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Own Driver

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Phone:

0845 456 6948

Email:

customerteam@annsummers.com

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

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Ann Summers 2 star review on 11th December 2023

Anonymous

Ann Summers 5 star review on 6th August 2021

FAB Mick47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into Birmingham Bullring branch 14/07/26. I was served by the lovely staff member Manisha . She gave me her expert advice on my bra fitting and made me feel comfortable with my purchase. The manager of the store was wonderful too. I had great conversation with both staff members. I left the store feeling Happy.”

Helpful Report

Posted 2 weeks ago

“Ann summers in Nottingham. TLDR: Shep was brilliant, highly recommend her service! On Sunday 12th July, I finally braved going into the Nottingham store to buy something a little “exciting”, so I wanted to take the time to recognise the exceptional service I received from Shep. Shopping for underwear and fitted pieces, is usually something I find quite daunting and fills me with anxiety due to specific body hang ups… I have a body shape that can make finding clothes difficult, large boobies and tall torso, so items often fit in one area but not another. From the moment I explained my concerns, Shep listened with genuine care, empathy and professionalism. They never made me feel judged or self conscious. Instead, they made me feel completely heard, understood and comfortable. Rather than simply pointing me towards a rack, Shep took the time to look with me and when I was in the fitting room, they also carefully select pieces for me to give it a go. Throughout my time in the fitting room, I called on them for help several times, and not once did they make me feel like I was bothering them or taking up too much of their time. In fact, after the second time I called for assistance I apologised for needing so much help, they smiled and reassured me that they were genuinely enjoying helping me. And honestly, that simple act of kindness meant far more than they probably realised. It made my day. What really stood out was how knowledgeable on how things would fit and how invested Shep was in helping me find the right piece that would make me feel comfortable, it actually ended up being many!! Shep came into the fitting room whenever I asked for help and gave thoughtful, honest opinions. If something was not quite right, they explained why instead of simply saying it looked nice. They even suggested how a one piece could be easily altered because it fitted perfectly everywhere except around the bum (I blame the numerous elastic geometric straps that were just one inch too long!). Shep was practical and completely focused on helping me feel comfortable and confident about the specific body part I dislike the most. Shep also went far beyond what I would normally expect from a sales assistant. They repeatedly searched for different sizes and styles, and even went upstairs to the stockroom to bring back other pieces that were not available on the shop floor because they thought it might suit me better, and honestly Shep found me the most perfect bodysuit ever!!! It genuinely felt like they were more invested in helping me find the right undies, rather than simply making a quick sale. Something I appreciated enormously was that there was absolutely no pressure to spend more money. At no point did Shep try to upsell me or steer me towards more expensive items. In fact, Shep found me two perfectly fitting bras from the sale rail. Thanks entirely to Shep’s patience, honesty and expertise, I ended up buying far more than I had originally planned because every piece I purchased genuinely fitted me just right. What is usually a VERY anxious and stressful experience for me was turned out to be a fun adventure. It honestly felt less like being served by a sales assistant and more like shopping with a trusted friend who genuinely wanted me to feel my best. Before I left the store, I made a point of speaking to the manager because I felt this level of customer service deserved immediate recognition. I wanted the manager to know just how exceptional Shep had been. Shep is an absolute credit to Ann Summers, and their garment fitting knowledge, kindness and patience made honestly made me so thankful for that experience. I would also like to recognise the store management for clearly fostering such a welcoming and customer focused environment. If Shep is an example of the standard of service your team provides, then you should be incredibly proud. I will absolutely be returning to this store, not only because I love what I bought, but because I know I can trust Shep’s advice and expertise. Which for me is a very rare thing to have happened. Shep truly went above and beyond. Thank you again, Shep, for making me feel comfortable, confident and genuinely cared for. And I hope this review reaches Shep because exceptional customer service deserves to be recognised, celebrated and rewarded :)”

Helpful Report

Posted 2 weeks ago

“I have never written a negative review before, but the experience I had at Ann Summers Nottingham has genuinely made me feel the need to. I purchased an item in cash after being assured that if it didn't fit, I could return it as long as it was unworn, had the tags attached, and I kept the receipt. I didn't try it on in-store because there was a very long queue, and I trusted the advice I was given. When I returned the item, it was unworn, with the tags still attached, and I had the original receipt. Despite this, Douglas and Hanton refused to accept the return. Instead of explaining the situation professionally, they were disrespectful, sarcastic, and incredibly dismissive. Whenever I tried to speak, I was met with a sarcastic "okay" and no effort was made to listen. To make matters worse, they even wrote "NOT RETURNED" on my receipt, seemingly just to prove a point. When I asked for their names so I could leave feedback, the manager stepped in and said, "Take my name instead." Rather than addressing my concerns, it felt like all three staff members were simply covering for one another. Whether the return could be accepted or not, there is no excuse for treating a customer with such disrespect. This was genuinely one of the worst customer service experiences I've had, and I hope no one else has to deal with the same treatment.”

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Posted 2 weeks ago

“I visited Ann Summers in Brighton. I am an older man and usually feel a bit uncomfortable in such venues. Not this time though. I was served by Rebecca and she was fabulous. She was friendly, knowledgeable about the different products and made me feel totally at ease. I made a number of purchases with her help and altogether it was a pleasant shopping experience.”

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Posted 4 weeks ago

“Loved this trip to ann summers. I beeeded support with a sizing issue and Jo helped me find the perfect fit. I have been sized there before but everyone didn’t do an accurate job. This time I have finally found a good size and why the reason I didn’t fit perfectly in sizes. Thank you so much Jo 🖤”

Helpful Report

Posted 2 months ago

“I visited Ann Summers in Leeds on our trip there and 'just popped in for a look'. We were greeted warmly, given space to look as I went to try one bra in what I thought was my size. I came back unhappy as it didn't fit! I absolutly hate bra shopping! I went over to ask for help a lady called Holly helped who was amazing, very genuine , knows her products and wants to put you at ease. Thank you!”

Helpful Report

Posted 3 months ago

“I visited Ann Summers for a bra fitting, I was attended to by Charlotte who was very attentive, friendly and helpful in finding the right styles and checking that they fitted me correctly. She encouraged me to try on some different styles of bra that I may have been frightened to try on my own, with this I purchased two beautiful bras that fit and look amazing! I’ll be back very soon.Great value for money and top customer service! Thank you so much Charlotte 🙌🏻☺️☺️⭐️⭐️”

Helpful Report

Posted 3 months ago

“Return at the shop was not accepted on the grounds that the item had been opened. However the return process goes through a tick box process to give a reason for returning the item. These included, “quality not expected, too small, and damaged. So whilst acknowledging that undergarments have a hygiene protocol there is an ambiguity here because how do you access the item without opening it. I left the Ann Summers shop in Brighton with a sense of injustice as I had only opened the bag and not touched the item. By the the way the item was a knickers box item traded under Ann summers and the item itself looked of very poor quality.”

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Posted 3 months ago

“Danielle was great, knowledgeable and even managed to upsell us some perfume! Great service.”

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Posted 4 months ago

“I went to the Ann summers in Leeds and I was assisted by Holly, she was so helpful and made me feel comfortable when trying on certain bras”

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Posted 4 months ago

“I was served yesterday by Maddy at the Chelmsford store. She went above and beyond to help me. I’ve recently lost lots of weight and had NO bras! She was able to tell me what my size was straight away and I had a bra, paid for and walking out of the shop within 15 mins max. She is an expert in her knowledge and I couldn’t thank her enough. The manager was also really accommodating and friendly. She had me pared with Maddy really quickly. Another well known shop was fitting by appointment only and there was none available til 1700 that afternoon! Thankyou again Maddy! I really appreciate you”

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Posted 4 months ago

“I have blooming pleasure vibrator battery life. Innefective..”

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Posted 5 months ago

“Welcoming store and super friendly staff! staff always make you feel relaxed like you’re shopping with your friends, beautiful staff member Erin has great product knowledge and suggestions :) Thank you so much for your excellent customer service!!”

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Posted 6 months ago

“Beautiful JEN and G have exceptional customer service today at Ann summers in Oxford street was really helpful and assisted with my order”

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Posted 7 months ago

“Thank you Nat for your excellent customer service. Bristol Cabot Circus”

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Posted 7 months ago

“me and my friend went into get measured and we was helped by paige she was really lovely and helped us with finding out our size. she was sweet and made us feel comfortable”

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Posted 8 months ago

“Ann’s Summer Kingston is fantastic store and the Manager Gaby as well as the sales Person Vera are very professional attentive helpful and caring as well as very friendly. I highly recommend visiting the store in Kingston ! 😊❤️”

Helpful Report

Posted 11 months ago

“My purchase is unsuitable (not fit for purpose) and I have been unable to obtain a refund. While the refund policy states that if the seal is broken on the box the item won't be refunded, this is actually unfair when buying online and unable to handle the item prior to purchase. Had I done so prior, I would not have bought the item. The item is unused as it is not fit for purpose but AS won't budget on their policy. A direct competitor gives refunds in these circumstances so my advice is - Don't buy from AS unless you are absolutely sure the item will be suitable. Buy from Lovehoney who respect their customers perspective on their purchases.”

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Posted 11 months ago

“We visited Anne summers shop in Blackpool on sat 16th August 2025 was helped by a young lady called oak who was absolutely amazing helpful and extremely understanding excellent member of staff and will go back because of oak”

Helpful Report

Posted 11 months ago

“If you buy online and paid via PayPal make sure you won’t need to return your items to store as they won’t refund them. They must be return to the warehouse and if they receive the items after the 28days allowed for returns, they will reject them and send them back. Even though your parcel was sent within the 28days as shown on postal receipt. Customer service is helpless and gives no guarantees either. Won’t buy from them anymore, not online not in store!”

Ann Summers 1 star review on 14th August 2025

Helpful Report

Posted 11 months ago

Ann Summers is rated 3.5 based on 132 reviews