Hi there,
Thank you for your review.
I’m sorry to hear you were disappointed with the delivery experience. The item you ordered was on backorder, and the estimated ship date was provided during checkout and in your confirmation email. Backordered items are shipped as soon as they arrive at our UK fulfilment centre, with express delivery timelines starting from the dispatch date.
Your order was dispatched on time and delivered within the estimated delivery dates we promised. We’re always working to make delivery timeframes as transparent as possible and appreciate your feedback.
If there’s anything else I can assist with, please don’t hesitate to reach out – I’m here to help.
Best wishes,
Alan
Addicted UK Customer Care
