Hightide Attache Marbled Fountain Pen Navy Reviews

1 Rating 1 Reviews

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We believe in Good Things, Always. The Journal Shop is a collection of all things stationery and paper goods that we love, use, and care for. Deeply inspired by our trips to Japan and our affection for their craftsmanship and culture, we brought together designs for your desk and home from all over the globe that we hope will bring you joy and comfort while sparking your curiosity and creativity.

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“Unfortunately I had to return this pen because the ink didn't flow at all well and the nib was just scratching the paper. Its unusable as a fountain pen. Its early days yet but in order to return the pen I was asked to clean it thoroughly (I would have done that anyway) and return in the original packaging, tracked at my own cost. No mention was made of refunding my costs but that may happen. I'm waiting to hear from the company.”

2 Helpful Report

Posted 9 months ago

Hi, Thank you for sharing your feedback. We're truly sorry to hear that the Hightide Attache Marbled Fountain Pen did not meet your expectations. The scratchiness of the nib is generally a matter of personal preference, and we do our best to describe each product accurately but we understand that it may not be the right fit for everyone. We’re glad to hear that the return process was smooth overall and we truly appreciate you following the return guidelines where we ask that items be returned in clean, resellable condition. We understand your concern regarding the postage costs and while we’re unable to refund shipping fees as they’ve already been paid to the courier, we did offer a free returns label to cover that cost. We always aim to make returns as easy as possible and we appreciate your understanding in this matter. Your feedback is valuable to us, and we’re always looking to improve our services. We hope to have the opportunity to better serve you in the future and if you ever have any questions or need assistance with anything else, please don’t hesitate to get in touch with our Customer Service Team. Thank you.

Posted 9 months ago