“Ordered items however, over 50% was missing from the order. Although I was eventually refunded, pinkfishes made a huge faf and basically kept saying that I had to wait until their investigation with courier was completed. I understand, but given that I was a customer and the urgency in which I needed this (even paying for extra delivery), I was disappointed that I had to wait over two weeks to be refunded.”
Thank you for taking the time to share your feedback regarding your experience with Lash Kit 3. We truly appreciate your honest review and apologise for the inconvenience caused.
We understand that it must have been frustrating to receive an incomplete order, especially when you had paid for expedited delivery. All orders are double checked before leaving our warehouse so if damaged in delivery we have to carry out an investigation and get in contact with the courier service and if there are damaged or opened parcels we replace items straight away. We sincerely apologise for the delay in the refund process and the inconvenience caused during our investigation with the courier.
We value your business and would like to make things right. Could you please let us know how we can improve our service and ensure that such instances do not occur in the future? We are committed to providing a seamless shopping experience for our customers, and your feedback will greatly assist us in achieving that goal.
Once again, we appreciate your valuable feedback and apologise for any inconvenience caused. We look forward to hearing from you and making things better.
Best Regards,
Pinkfishes
