Hi Monzer,
We have emailed directly. But also wanted to reply in case you see here first.
We are very sorry for any delay in this order reaching you, however wanted to confirm the following:
- This order is showing as delivered yesterday on 23/01/23
- We were able to arrange this redelivery after you notified us the day before 22/01/23 that the order had not arrived.
- Prior deliveries were attempted (with no answer) on 31/12/22 (3 days after order) and again on 17/01/23 (the day after a re-delivery request was received).
We are very keen to confirm these items arrival and ensure you are 100% satisfied with purchase.
We also hope the above shows we have done everything within our power to do so?
Anything we can assist with, please let us know in reply to our mail at info@hxtnsupply.com
“I emailed hxtn for a returns ticket so I could exchange a hoody for another size, they replied with the ticket in 2 days. I returned the hoody in November and still haven't received the exchange back and they also can't be bothered to reply to my 3 emails I sent in regards to this. So as ot stands they have just stole my money”
