“These shoes were in your sale, when I tried them on I found that one was smaller than the other and they were very wide across the broader part of my foot and the seam at the back was uncomfortable. I have not worn them and as I only paid £24.00 I have not bothered to return them as it would have cost me.
I have had several pairs of shoes from you and I have never been disappointed before. I will have to think again before I buy from you again.”