Hyde Midi Dress Reviews

3 Rating 2 Reviews

About AYM Studio:

AYM Studio designs and hand makes women's clothing in the UK. We are a slow fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. Our collection includes party dresses, bodycon dresses, loungewear and everyday essentials. We are dedicated to quality clothing that will form part of your forever wardrobe. Our everyday essentials are timeless pieces that will stand the test of time and become wardrobe staples for you. Our double layered fabric technique used in the majority of our party dresses, creates a fit similar to shapewear. We are focused on creating clothing that provides function as well as form; with a range of built in shorts and bra solutions along with our shapewear dressses. We are incredibly grateful for the continued support. You are helping to contribute towards the slow fashion movement.

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How was the product fit? Slightly Small

How comfortable was it? Comfortable

“My measurements are 35 25 35 and i ordered an xs as i like a snug fit, but unfortunately the extra fabric taken up by my bust meant that that waistline sat higher than i would have liked, so i returned the dress. It was also a little lighter than i anticipated, so be aware. The quality of the dress itself however was amazing, and i would certainly order again in the future :)”

Helpful Report

Posted 1 year ago

A Dyck-McCrary

Verified Reviewer

“I returned this dress and was not refunded. No customer service has been helpful, chats have been disregarded as if they didn't even bother reading the issue I was reporting. I have sent multiple emails and messages regarding this issue and nobody has responded or tried to help fix the issue. Paid 100$ for a dress that I returned to this company. Bad customer service, bad business practices. Fraudulently charging me for something I returned to them.”

Helpful Report

Posted 1 year ago

Hi Annabelle, We sincerely apologise for the inconvenience you've experienced regarding the refund for your returned dress. We understand the frustration this situation has caused and want to assure you that we take customer concerns very seriously. Upon further investigation, we have confirmed that all four items in your orders have been refunded. We acknowledge that there was a delay in processing the refund for the second Hyde dress, as it was sent in a return package for two separate orders. This return was only processed by our team on May 9th, so there was no intentional delay in processing your refund. We regret any miscommunication or lack of response you may have encountered in your attempts to reach out to us. We strive to provide excellent customer service and ensure that every concern is addressed promptly and effectively. However, it appears that there may have been a breakdown in communication in this instance, and for that, we sincerely apologise. We kindly ask that all customers avoid sending multiple messages chasing their enquiries, as we respond to all customer messages in date consecutive order and this will push your messages to the back of the queue. Rest assured, your refund has been processed, and we are committed to providing the highest level of service to all our customers. If you have any further questions or concerns, please don't hesitate to contact us directly. We are here to assist you in any way we can. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right. Kind regards, The team at AYM x

Posted 1 year ago