“Really flimsy. Deformed as soon as first screw was put in, before the screw snapped. Sourced two more robust handles, at almost half the price from a local merchant.”
Hi Thomas,
Thank you for your feedback, and we're sorry to hear that the product didn’t meet your expectations.
We aim to offer quality and value, so it's disappointing to learn that the handle was not up to standard and that you experienced issues during installation. Your comments have been passed on to our product team for review, as we take quality concerns seriously and are always looking for ways to improve.
I have refunded you now for the handles and the delivery charge due to the issues that you have had with this item.
Best regards,
Arthur
“Very flimsy thin metal and the space for your hand under the handle is negligible, can only get two fingers in, and mine are not fat by any means. This is a budget item. Tradefit offered to change as I was unhappy. Can't fault their customer service.”
Hi Keith
Thank you for taking my call today regarding your feedback.
As agreed I will look to update the photo on our website to show the handle projection and be a little clearer where we can on the size of these handles.
I am glad to hear that they are working for you, but the offer still stands of swapping these over for a heavier duty one if you should change your mind.
Many thanks again, Lauren
