Hi James
I am so sorry to read there is an issue with your order, I cannot see any call or email from you to chase.
I have tried to call you today but the number you have on your account is incorrect, I have sent you an email and so please come back to me and I can of course help and get this sorted ASAP.
Thanks Lauren
Hi Stuart
I am so sorry to read your review. I have left a voicemail for you with my details to call back when you get a moment so I can explain.
I have sent another catalogue for free today and so it should arrive in a few days. Apologies again for the delay.
Thanks Lauren
