“When I ordered the item the postage was about £3.50 when I saw the account it had risen over £8.00 I emailed the company to cancel the order the reply was it cannot be cancelled don't take the delivery when the driver comes I wasn't in the driver left the parcel on my door step without any notes someone could have taken it luckily I came home and saw the parcel is this the delivery driver treats the customer I couldn't send it back it would have been too expensive”
Hi Virsen
I am sorry to read your poor review. As per our messages, our standard postage on orders under £30 is £4.95, this is displayed clearly on our website and has never shown £3.50 or £8?
Our team have to work very fast in order to meet our next day delivery deadlines and so I am afraid when you asked to cancel the order several hours after purchasing it was too late to cancel as it had been handed over to a courier. As explained you can return the items for a refund.
I hope this helps,
Many thanks Lauren
