“Both knobs are impossible to open, the builders and us have got locked/trapped in a couple of times. It is extremely hard to turn the knob, and even if the knob turns, there's always a bit of the latch sticking out. Unfortunately as they were installed after the period for exchange/refund we couldn't get our money back. We had to use celotape to have the latch always in open position”
Hi Georgina
I am so sorry to read that you had an issue with these knobs, the quality of our goods should be nothing short of perfect and so as agreed an investigation will be completed on these items.
I am glad we were manage to resolve it for you and sent you some replacements. I am sure you will find the new ones as they should be.
Many thanks, Lauren
