Good evening Rayna
Thank you for your feedback. We genuinely appreciate your insights, and we're sorry to learn that your experience did not meet your expectations.
We want to clarify that when we received your complaint email regarding the broken stem in your preserved autumn beach order, our team responded within a few hours and sent a replacement via next day delivery.
I am pleased we were able to make this right for you.
Thank you again for your feedback. We genuinely strive to provide the best possible experience for our customers and hope to resolve this to your satisfaction.
Chris
