“I ordered the Gold Monster 1000 on Dec 27 and it arrived on Jan 2. It was well packaged and undamaged. I'm looking forward to getting out to the desert to find those elusive gold nuggets when the snow melts off.
I found the website very easy to use and quite informative. I will definitely purchase from Modern Metal Detectors again.
Thanks for the great service!”
“As this is my first Pinpointer, I have no bias to having to learn something else. This was very easy for me to learn how to use, seems to do a great job, everything I would expect. Modern Metal Detectors delivered very quickly, good packing, first rate service. I highly recommend both the pinpointer and MMD.”
“As a longtime devotee of Minelab products, it brings me great distress to write this. Over the years, my loyalty has consistently leaned towards Minelab's premium detectors, from the GPZ 7000 to the 1000. Their quality and efficiency have been unparalleled, but recently, I encountered a setback that made me question the very foundation of this brand loyalty.
Upon my latest purchase of the Minelab Manticore metal detector, I was dismayed to find the promised pointer missing. What followed was a series of disappointments that, regrettably, painted a different picture of Minelab.
Reaching out to the reseller was my first step – a natural expectation that my concern would be addressed promptly. After all, the equipment ordered via resellers is directly dispatched by Minelab. However, the response was sluggish and marked with ambiguity: "the supplier is looking into it."
Further compounding my discontent was a video from Minelab, forwarded by the reseller, alleging that the pointer was indeed in the box. An assertion I found not just surprising, but downright erroneous. Instead of adopting a customer-centric approach by promptly replacing the missing item, Minelab's course of action seemed defensive. They advised the reseller to file a claim with UPS, an unnecessary inconvenience for a mere $100 item.
It's important to note that resellers, the very entities that bridge Minelab with its customer base, operate on a thin 20% profit margin. In a bid to bypass an elongated claim process and avoid further burdening the reseller, I opted to purchase another pointer. But the taste of dissatisfaction lingers.
While transit anomalies and packaging mishaps can occur, what matters most is the remedy. I had expected Minelab, a brand I've championed for years, to prioritize customer satisfaction over bureaucratic procedures. It's not about a $100 pointer; it's about the principle. As a loyal customer, I felt dismissed rather than valued.
In conclusion, while my faith in the performance of Minelab products remains unshaken, the same cannot be said about the customer service experience. I earnestly hope Minelab takes this as constructive criticism and reevaluates its approach. The brand's excellence should not be limited to its products but should extend to every touchpoint with its patrons.”
Dear Emmanuel.
I would like to express my deepest gratitude for your unwavering loyalty to Minelab products over the years, and I want to personally address the concerns you have shared regarding your recent experience with the Minelab detector. Your feedback is invaluable to us, and we sincerely regret any inconvenience you've encountered.
First and foremost, I want to extend our heartfelt apologies for the oversight and the challenges you faced in trying to resolve this matter. Our aim has always been to provide top-quality detectors and exceptional customer experiences, and it deeply pains us to hear about your disappointment.
I've reviewed your account and the details of the situation, and I glad to see that we came to a mutual resolution before your wrote this review. However, we still acknowledge your frustration as to how initially the pin pointer became missing through transport. We want to reiterate that this experience is not reflective of the quality and precision we strive for in every product we deliver and in this case it was a rare occasion.
I'd like to address your concerns and assure you that we are always committed to rectifying situation like this in the most customer-centric way possible. Our objective is to provide you with the outstanding experience you rightfully expect from Minelab.
We would like to express our appreciation for your loyalty by offering you a token of our gratitude. We understand that it's not about the monetary value, but the principle, and we want to demonstrate our commitment to delivering exceptional customer service.
Please be assured that we take your feedback seriously and are dedicated to providing you with a superior customer experience. We are committed to preserving your faith in the Minelab brand and ensuring that your next interaction with us surpasses your expectations.
Thank you for bringing this to our attention, and we look forward to restoring your confidence in our products and our commitment to customer satisfaction.
If you have any further questions or concerns, please feel free to reach out to us directly.
Sincerely,
Modern Metal Detectors
