“Unit worked the first time I used it. The second time I had it out it would shut itself off after about a minute. Took it home read the manual and found out I could do a factory reset. Did the reset but it had no effect on it. Called Modern Metal Detectors since I only had it for 5 days and they told me they couldn’t help me I needed to call Minelab. The guy I talked to at MMD’s said he would send me out the Minelab contact information within the hour. I finally got an email 3 days later. Not a happy camper here. Fortunately after waiting 2 hours and no e-mail I called Minelab support on my own and shipped it to them and that’s where it is now. I am still waiting to hear from them. I will rate the whole experience a 0 out of 10.
Frank”
Hi Frank,
I'm sorry to hear about the frustrating experience you've had with your pinpointer. It must have been disappointing to have such a promising start, only to encounter issues shortly after. Technical malfunctions can indeed be disheartening, especially when you've followed all the troubleshooting steps outlined in the manual.
We apologize that your initial attempt to seek help from us didn't yield a satisfactory response. Our customer support is crucial in such situations, and our delay in providing the necessary contact information for Minelab certainly added to your dissatisfaction.
While I understand that you reached out to Minelab on your own and have already shipped the unit to them, it's still regrettable that you had to endure additional wait time to get the process started. We hope that Minelab's support team will address the issue promptly and efficiently once they receive your pinpointer.
Please know that we take your feedback seriously, and we will also follow up to ensure that such delays and unhelpful responses are not repeated in the future.
We sincerely apologize for the inconvenience this has caused you and understand that your overall experience has been far from satisfactory. Once Minelab completes their evaluation and addresses the issue with your pinpointer, we hope it will perform at its best, providing you with the reliable and enjoyable experience we strive to deliver to our customers.
If there's anything else we can do to assist you during this process or any further feedback you'd like to share, please don't hesitate to reach out to us directly. We value your business and want to make sure you are completely satisfied with your purchase.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right and restore your faith in our products and customer service.
Best regards,
Modern Metal Detectors
“You offered free stuff that I haven’t received. Been awhile and I wonder if I should share this on couple forums I’m on. Guess yall don’t fulfill your promises”
Hi Ronnie, we are still waiting on the shipment from Minelab for these particular free gifts. We will send them to you as soon as we receive the shipment. Thank you
“I ordered and was shipped however I have been gone and not been able to try it. It was shipped as ordered and fast. I will update review when I have used product. Thank you”
