“High quality shoes, super comfortable straight out of the box. They do come up large so I agree with the advice of choosing a size smaller than usual. I bought these to wear with our MVC uniform and they are just perfect.”
“I returned these as weren’t suitable. I received a refund which I thought was incorrect. I emailed in to check this and have not had any responce which is poor.”
Hi Andrew.
Many thanks for your order with us, and apologies if you have contacted us without us responding. I have checked our inbox and can't see any correspondence from you.
I can see from your order that you originally ordered SHIREBURN // BLACK 11UK and SABDEN // BLACK 11UK, but sadly the SHIREBURN shoes were out of stock. We invoiced you to pay the difference to swap for a HAYHURST // BLACK 11UK.
Since then, this SABDEN has been returned and refunded in full for this pair on the 30th November, totalling £210. There is now only £215 valued to this order, which is for the HAYHURST shoes which you have kept.
If you would like me to explain this in detail via email, please let me know on hello@lanxshoes.com and I'll get back to you.
- Alex, Customer Services Manager
