“vor ein paar Monaten habe ich mir schon eine Elton Insulated über payback bestellt. Ich dachte nur, super, endlich die richtige Flasche gefunden. Sie erfüllt alles was man sich wünschen kann. Deshalb legte ich mir eine weitere zu, außedem eine Etna Grip 500 ml Denim Blue.”
“After the hick ups with the initial order, did Kambukka everything to have everything arranged, completed and delivered even with an express courier from Germany. It goes without saying that products are second to none and a delight to use”
Hi Marc,
Thanks so much for your honest feedback. We're genuinely sorry to hear that your experience with our customer service didn’t meet your expectations, especially since we value great service just as much as the quality of our bottles.
We’ve looked into the situation and you’re absolutely right: there was some confusion around your personalized order. Due to a technical issue with our printer, we weren’t able to add your name to the bottle. And instead of working with you to find a solution, the order was cancelled. That shouldn’t have happened and for that, we sincerely apologize.
We’ll be happy to reach out to you to make things right, and to make sure you get the bottle you originally had in mind.
Thanks again for sharing this with us. Your feedback helps us do better.
Kind regards,
Team Kambukka
