“Same as above. I haven't received the packacge. I can't take a picture. I can't even track the package because I don't have a tracking number. So annoying and frustrating and disappointing. I have ordered form you before and everything went great. Not this time. Where is my package?”
Dear Barbara,
We are so sorry to hear your parcel had not reached you. I have responded to your email after investigating this further - due to unpaid customs charges, this parcel is being returned to us. Once it arrives back to our warehouse, we are happy to provide either a refund or attempt to resend it to you.
Again, we apologise for this inconvenience - we will await your response as to what you wish to do from here.
Best wishes,
The Jane Austen Centre Team
