Good afternoon,
We are sorry to hear your Trio of Baubles broke in transit! Unfortunately, this can happen during shipping, but we are more than happy to send you a replacement set. You can contact us at online@janeausten.co.uk to confirm your details.
We look forward to hearing from you.
Best wishes,
The Jane Austen Online Gift Shop Team
Hi Nigel,
Thank you for your feedback, and we're sorry to hear that your item arrived damaged. We understand how frustrating this can be. We're glad to hear that our team is sending you a replacement right away. If there's anything else we can do to improve your experience or assist you further, please don't hesitate to let us know.
We appreciate your understanding and thank you for giving us the opportunity to make it right.
