“I am still waiting to hear regarding the refund on these earrings which did not quite come up to expections as they were not all silver, just the hooks.”
Dear Pauline,
Thank you for your feedback. As we previously discussed over email, the product description on our website does specify the materials used for these earrings, as well as that the hooks are the silver part of these pieces. However, we will be looking to revise this text to make it clearer for future customers.
Unfortunately, as the earrings were returned to the incorrect address, there was a delay in collecting them by our online team who operate in a different location. We were unable to provide any refunds without inspecting the earrings first. Once collected, we experienced an error on our system, but these have now been refunded, in which you should shortly receive a refund confirmation.
As a very small team, we appreciate your understanding and loyalty, and are working hard behind the scenes to ensure our customers experience the best service as possible.
Best wishes,
The Jane Austen Online Gift Shop Team
“These are such lovely earrings, and a bit of a conversation starter whenever I wear them!
These book cover is the perfect statement earring for autumn with the browns and copper colours.”
