“I haven't received my Jane Austen at Home yet. And I can't even track it because no tracking number has been provided. Very frustrating to say the least.”
Dear Barbara,
We are so sorry to hear your parcel had not reached you. I have responded to your email after investigating this further - due to unpaid customs charges, this parcel is being returned to us. Once it arrives back to our warehouse, we are happy to provide either a refund or attempt to resend it to you.
Again, we apologise for this inconvenience - we will await your response as to what you wish to do from here.
Best wishes,
The Jane Austen Centre Team
