“Took over a month to receive order after it stated it had been shipped. Shipping # they gave me did not register as a real number so was unable to track.”
Thank you for your review.
We have looked into this and we can see that your order was placed on the 9th December and delivered to your neighbour Abey at number 72c.
Please can you confirm which number you were using to track the parcel on the DHL website.
“Just purchased the scent free shampoo difficult to get out of the tube because it's so thick and stringy going opaque in colour. Instantly I thought there was a batch problem took a picture but couldn't see an email address to forward. Just called customer services instead who told me because of the natural ingredients and being cold in transit (it's winter) it could go like that, they advise this on the web site. I could send it back and they would send out another although that would probably be the same.... well then it wouldn't be worth the postage. Actually the web site states thickening can occur over time suggesting this is old stock. I give the product 1 star this has been in my warm bathroom and is not goIng back to a liquid it really is nearly impossible to use. Customer service no stars at all.”
Thank you for your review.
We are sorry to hear your Scent Free Shampoo has thickened. It is possible to ‘melt’ the crystallisation but would mean getting the product up to around 80˚C – this would probably melt the tube so could only be done by decanting the product into a different vessel.
The thickening should not affect the performance of the product and it should still give the same results as a thinner version.
How likely are you to recommend this product to a friend?
Did you find this product suitable for sensitive skin?
“It took me ages to find a product that wasn't perfumed and was gentle enough to not aggravate my Eczema. This is both fragrance free and suitable for daily use.”
