SIGNATURE COLLECTION DELUXE BOX Reviews

4.8 Rating 223 Reviews

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

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Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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What occasion did you buy this chocolate for? Christmas

Who was it for? (yourself, family, friend, colleague, etc.) Mum

What did you enjoy most about this product? (flavour, texture, packaging, delivery, etc.) All the above and everything I wrote for the Marzipan chocolate s

Would you recommend this product for any particular occasion or type of person? Everyone

“There is only a short sentence I can give your chocolates Perfection”

Helpful Report

Posted 5 months ago

What occasion did you buy this chocolate for? Xmas

Who was it for? (yourself, family, friend, colleague, etc.) Wife,

What did you enjoy most about this product? (flavour, texture, packaging, delivery, etc.) Everything was first class,

Was there anything unique about your experience? (e.g., survived hot weather, fast delivery, special packaging) Easy to order, very fast delivery,

Would you recommend this product for any particular occasion or type of person? Anyone who enjoys chocolates

“Excellent selection, enjoyed by all!”

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Posted 5 months ago

What occasion did you buy this chocolate for? Christmas presents

Who was it for? (yourself, family, friend, colleague, etc.) Family

What did you enjoy most about this product? (flavour, texture, packaging, delivery, etc.) All of above tasty quick delivery, quality chocs

Was there anything unique about your experience? (e.g., survived hot weather, fast delivery, special packaging) Everything was spot on

Would you recommend this product for any particular occasion or type of person? A gift for anyone and everyone

“Delicious chocs lots of tasty chocs”

Helpful Report

Posted 5 months ago

Hanora , Battershell

Verified Reviewer

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What occasion did you buy this chocolate for? Christmas

Who was it for? (yourself, family, friend, colleague, etc.) Both for sharing with family

What did you enjoy most about this product? (flavour, texture, packaging, delivery, etc.) All

Was there anything unique about your experience? (e.g., survived hot weather, fast delivery, special packaging) Fast delivery

Would you recommend this product for any particular occasion or type of person? Yes

“Truly delicious”

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Posted 5 months ago

What occasion did you buy this chocolate for? Christmas

Who was it for? (yourself, family, friend, colleague, etc.) FAMILY

What did you enjoy most about this product? (flavour, texture, packaging, delivery, etc.) Variety

Would you recommend this product for any particular occasion or type of person? Yes

“Very impressed we loved them all”

Helpful Report

Posted 5 months ago

What occasion did you buy this chocolate for? Christmas

Who was it for? (yourself, family, friend, colleague, etc.) Husband

What did you enjoy most about this product? (flavour, texture, packaging, delivery, etc.) Variety and quality of chocolates

Was there anything unique about your experience? (e.g., survived hot weather, fast delivery, special packaging) Chocolates upside down in box

Would you recommend this product for any particular occasion or type of person? Anybody that loves a good box of chocolates.

“Lovely box of chocolates. Wouldn’t necessarily buy again as was quite pricey. Husband seems to have really enjoyed them who was the receiver of the gift and that was the main thing.”

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Posted 5 months ago

Hi Julia, Thanks for sharing your thoughts. We’re glad the box was enjoyed, but we’re sorry you felt the price was high. We are a small independant Chocolate firm that uses the best Ingredients, so the Chocolates are higher in price than the standard Supermarket ones, But im sure you will agree they are worth it. Kind regards, Team Friars.co.uk

Posted 5 months ago

What occasion did you buy this chocolate for? christmas

Who was it for? (yourself, family, friend, colleague, etc.) wife

What did you enjoy most about this product? (flavour, texture, packaging, delivery, etc.) flavours and presention

Was there anything unique about your experience? (e.g., survived hot weather, fast delivery, special packaging) fast delivery

Would you recommend this product for any particular occasion or type of person? yes

“what a great product all chocolate are excellent”

Helpful Report

Posted 5 months ago

What occasion did you buy this chocolate for? Christmas

Who was it for? (yourself, family, friend, colleague, etc.) Husband

What did you enjoy most about this product? (flavour, texture, packaging, delivery, etc.) Can`t say as we haven`t eaten any yet.

Was there anything unique about your experience? (e.g., survived hot weather, fast delivery, special packaging) Stressful delivery as descibed above.

Would you recommend this product for any particular occasion or type of person? I would recommend the chocolates but warn about delivery.

“The chocolates are good but the delivery was poor. The Royal Mail employee claimed to have tried to deliver the chocolates on two separate occasions and that there was nobody at home. This was untrue as I was at home on both those days. No card was left to say that the delivery had been attempted. When I rang your reception to complain about the lack of delivery I was told that you do not leave a card when the order is of a high value. If this is so how are we to know that two so-called deliveries failed ? I didn`t find your receptionist very sympathetic - efficient yes but lacking warmth.”

Helpful Report

Posted 5 months ago

Hi Joan, Thank you for taking the time to leave your feedback. I’m really sorry to hear about the delivery issues you experienced and the impression you were given by our Reception. That isn’t the standard we aim for, and I can understand how frustrating it must have been. The cards stating failed Delivery are issued by Royal Mail, unfortunatley Friars have no input on this. Again, apologies for the inconvenience, and thank you for bringing this to our attention so we can improve. Kind regards, Friars Customer Service

Posted 5 months ago