“The clutch looks nice, but unfortunately it has a strong glue smell inside, which gives it a cheap feel. Considering the high price, I expected better quality — it feels overpriced for what it offers.”
Hello Reem,
Thank you so much for taking the time to share your thoughts on your clutch. We're truly delighted to hear you find it visually beautiful, though we’re sincerely sorry that the strong scent of adhesive has affected your initial experience.
As our bags are handcrafted using genuine abalone shell, an adhesive is required to apply each delicate piece. However, it absolutely should not have arrived with such a strong odour. We appreciate you bringing this to our attention, and we will be speaking directly with our artisans to ensure this is looked into.
Each of our bags is a true labour of love, taking over a week to meticulously handcraft by our skilled artisans using ancestral techniques. We understand that, as a considered investment, it should meet only the highest standards – in craftsmanship, presentation, and every detail in between.
Your feedback is invaluable to us as we continually strive to improve, and we’re grateful for your understanding and support of our commitment to traditional craftsmanship.
FR Team
