“I am very disappointed witht the lash and eyebrow kit. I do not see any effect on my lashes even though I followed the instruction religiously. My brows do not hold well either. I will not buy again.”
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear that our Lash & Brow Lift Kit did not deliver the results you were expecting.
We understand how disappointing it can be to carefully follow the instructions and still not achieve the desired effect on your lashes and brows. While many customers achieve long-lasting results, factors such as individual hair texture, hair growth cycle, application technique, and processing times can influence the outcome.
Your experience is certainly not the one we want our customers to have. We would appreciate the opportunity to take a closer look at your application and help determine what may have affected the results. Please feel free to contact our support team with your order number and, if possible, photos of the outcome so we can assist you further.
Thank you again for your honest feedback. We take comments like yours seriously and use them to continuously improve our products and customer experience.
Kind regards,
Your Fleeky Team
Liebe Katharina,
vielen Dank, dass du deine Erfahrung mit uns teilst. 😊 Es tut uns leid zu hören, dass der Effekt deines Browliftings bereits am nächsten Tag nicht mehr sichtbar war – das sollte natürlich nicht so sein.
Damit wir besser verstehen können, woran es gelegen haben könnte, melde dich gerne einmal direkt bei unserem Support und schicke uns, wenn möglich, auch ein Foto deiner Brauen sowie eine kurze Beschreibung der Anwendung. Manchmal können Faktoren wie die Einwirkzeit, die Haarstruktur oder auch Pflegeprodukte danach einen Einfluss auf das Ergebnis haben.
Wir schauen uns das gerne gemeinsam mit dir an und finden sicher eine Lösung. 💌
Liebe Grüße
Dein Fleeky Team
Dear Ursula,
thank you for your feedback. Upon checking, we can confirm that your order has already been refunded. If you have any further questions, please do not hesitate to contact us.
Thank you for sharing your experience. We’re sorry to hear that the result didn’t meet your expectations. This is not the experience we want our customers to have. Please reach out to us via email so our team can take a closer look and help find a solution for you.
Thank you so much for your lovely feedback! 🤍
We’re thrilled to hear you’re enjoying the Lashlift & Browlift Special Set and all the tools it comes with. ✨
It means a lot to us that you’d recommend it to a friend – that’s the best compliment! 💫
Thank you for your feedback, Helen.
We’re sorry to hear that the lash kit didn’t meet your expectations, even though the brow kit worked well. We’re glad we were able to resolve the matter with you already 😊
If you have any further questions, feel free to reach out anytime.
