Hi Ella,
Firstly, thank you for taking the time to leave your feedback. Looking into your order, it was only a window fitting tool purchased from us on the B&Q marketplace, and this was fulfilled.
It may therefore be that you have purchased items from another seller and these were cancelled by them? Unfortunately we do not have control over this. I would advise reaching out to B&Q or the other seller directly for a resolution on the cancelled items.
We pride ourselves on providing the best possible service and products to our customers, and do hope the product you received from us is 5 star worthy - if there is a possibility to revise your rating on our fulfilled product we would be very grateful!
Kind Regards,
FIRST4MAGNETS®
