“I had a useful discussion with your staff about the item. However when I came to fit one on acupboard door, I failed to make it function as I anticipated. A set of Instructions and of key issues (such as alignment) would be helpful.”
Hi Michael,
Thank you for sharing your feedback about the magnetic catches. We're glad to hear that you found our staff helpful during your discussion. However, we apologise for the difficulties you encountered during installation. Instructions and alignment tips can definitely make a difference, and we appreciate your suggestion to improve this aspect.
Our customer care team will follow up with you to offer assistance and any guidance you may need to get these working as intended.
Thank you for your understanding, and we hope to have this resolved for you soon.
Kind regards,
FIRST4MAGNETS®
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