“I've spent a few days deciding if & what I might say if I responded to MAGNET EXPERT's request for feedback. What I've decided to say is as follows;
I asked for some guidance on the relative strength of Samarium Cobalt relative to Alnico 5, & three times my question appeared to have been ignored or dodged. This may have been a receptionist trying not to bother the technical department - but it might also have been because they just sell magnets & there's nobody there who knows the answer.
A response along the lines of 'I've forwarded your question but all of our technical staff are busy' might have been better, as the question of competence wouldn't have arisen.”
Thank you for your feedback. We’re sorry for any disappointment you felt regarding the guidance on Samarium Cobalt vs Alnico 5, however I can see there has been communication between yourself and our team regarding your queries and these were answered - our response may have gone to your spam if you haven't seen this?
We pride ourselves on providing the best possible service to our customers, so if there is anything further we can do to make this a 5 star experience for yourself, it would be great to know :)
Best wishes,
FIRST4MAGNETS®
“Seem well made and have a surprising pull for their size. Use them for holding some small sensors still while being glued to a steel bar. They survive the 180°C, 1 hour cure without losing their magnetism.”
Thank you for taking time to leave us a review it really helps us out! We are so happy you were satisfied with our service and that our magnets are helping with your application.
Additionally, if you have any photos or videos of our magnets in use we would LOVE to see them and share on our socials! Please email any images or videos to aohare@ellismather.com
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
