“While I like the gift and products, my experience with adding the gift to my basket was not a good experience. This is the second time Dermalogica tried to charge me for my gift. After multiple emails I was sent the gift separately. The ordering system needs to be reviewed.”
Hi Suzanne, thank you for your feedback, we’re really glad to hear you liked the gift and products, but we’re truly sorry to learn that the ordering experience wasn’t smooth. We understand how frustrating it must have been to face issues with the gift being incorrectly charged, especially more than once.
We’ve reviewed your case and can confirm that the gift was sent separately, and we apologise for the inconvenience caused. Your experience highlights an important issue, and we’re actively reviewing our ordering system to prevent this from happening again.
Thank you again for bringing this to our attention — your feedback helps us improve.
