Hello, thank you so much for sharing your experience! We're absolutely delighted to hear that the moisturiser made such a dramatic difference to your daughter's skin. It's always wonderful to know our products are helping families feel more confident and comfortable. 💙 We truly appreciate your feedback!
“'I put in an order for 3 items Order no ie62317 Ye offered me 4 'gifts' but ye CHARGED me for them
DISGUSTED!!!
I have sent an email to the company but haven't heard any response”
Hi, thank you for getting in touch and sharing your experience. We’re really sorry to hear about the confusion and frustration caused by your recent order.
We’ve looked into your order (IE62317) and can confirm that a full refund has been processed for the free gift items in question. We sincerely apologise for the misunderstanding regarding the promotional gifts and for the delay in responding to your email. Unfortunately, it appears your message wasn’t located in our system, which we’re currently investigating to ensure it doesn’t happen again.
Your feedback is incredibly important to us, and we’re committed to making things right. If you have any further questions or need additional support, please don’t hesitate to reach out directly to our customer care team.
Thank you again for your patience and understanding.
Hi Geraldine, thank you so much for your review. That’s fantastic to hear! Finding a moisturizer that truly works for dry skin can be a game-changer. It’s great that you’ve found one that you love and that keeps your skin hydrated. 😊
